Director of Operations

The Director of Operations oversees both large and small events for Shepard on a national scale. Working closely with the SVP, Operations, they develop and implement standard operating procedures (SOPs), departmental training programs, safety measures, efficiency strategies, and financial objectives.

In partnership with the SVP, Operations this position creates and enforces departmental policies and strategies within their respective verticals by visiting branches, event sites, and warehouses, while working alongside General Managers, operations managers, supervisors, and Team Leaders. In addition, the Director(s) will partner with the sales and account executive (AE) teams regionally to assist with planning needs and offer operational insights.

Essential Job Duties

• Create, implement, and oversee day-to-day operational workflows and processes to ensure financial targets are being met, identify inefficiencies, revise policies, and recommend strategies for departmental growth

• Collaborate with the SVP, Operations to develop, maintain, and enforce departmental SOPs

• Directly supervise and manage two (2) or more FT direct reports or their equivalent within respective verticals; responsible for recruiting, hiring, training, evaluating, coordinating professional development, etc

• Provide training to General Managers, Team Leaders, supervisors, and managers on operations processes, protocols, and procedures; ensure training is properly documented and tracked

• Establish and analyze key performance metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Oversee and manage events and trade shows of varying sizes and scopes nationwide

• Partner with the Operations Safety Manager to ensure adherence to safety policies and initiatives in-house and on show site

• Keep up to date with technological solutions and process improvements to enhance operational standards and improve the customer experience

• Establish annual budgets and develop and implement plans to meet and exceed financial goals.

• Provide support to sales leaders and AEs with sales opportunities and performance-related improvements as needed
• Regularly visit branch locations to build trust and rapport with the team.

Requirements

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork

• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company

• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
• Minimum 10 years of experience working for a trade show general contractor
• Minimum 5 years of progressive management experience preferably in the trade show industry
• Excellent verbal and written communication skills
• High level of business acumen and strong leadership skills
• Proficiency in Windows and Microsoft Office Suite
• Experience developing budgets and business plans, and providing training in these subject areas
• Proven ability to develop, plan, and manage operational processes to achieve maximum efficiency and productivity
• Ability to manage multiple projects simultaneously and communicate effectively with all stakeholders
• Bi or multilingual a plus
• Bachelor’s Degree in a related field preferred; equivalent experience may be exchanged for formal education