Membership Manager (Buckhead)

Firmspace Membership Manager (Buckhead)

Entry- to Mid-Level : Full-Time: Salaried (Non-Commission) : On-Site + Periodic Off-Site

At Firmspace, our Membership team does more than provide offices in a shared workspace. This team is the foundation of our company, providing top-notch hospitality and exceptional support to our current and prospective members. We work together to deliver an extraordinary experience, drive growth, and manage a distinctive space for our business professionals.

We seek a highly motivated, organized, proactive team member to join Firmspace Atlanta as our Membership Manager.

This individual fosters new memberships while collaborating with our Operations/Hospitality, Marketing, and Finance teams to successfully hit revenue and occupancy goals, execute recruitment and brand awareness initiatives, maintain smooth SOPs, and build genuine relationships with our members and local partners. 

This position reports to the VP of Sales and Development.

GOALS AND OBJECTIVES

• Maximize member occupancy in private office suites via tours, third-party lead generation websites, and organic recruitment efforts.
• Grow virtual memberships, day office use, and conference room bookings.
• Curate and promote a distinctive, professional, service-oriented business space that aligns with the Firmspace brand.
• Collaborate with location teammate to maintain successful member retention rates.  
• Contribute to overall company success by actively sharing ideas and experiences.
• Serve as an enthusiastic advocate for Firmspace’s mission, vision, and values while contributing to company culture in a healthy, inspirational, and team-oriented manner. 

DUTIES AND RESPONSIBILITIES

Membership Management (On-Site + Off-Site)

• Demonstrate enthusiasm for generating new business and profitable sales revenue growth.
• Help manage the sales process to drive new business and growth with existing members.
• Maintain data in company CRM and other channels.
• Conduct member onboarding and offboarding, including: office preps and resets, communications and logistics. 
• Conduct lead-generation activities: in-house events, cold calling, B2B engagement, broker outreach, and networking.
• Develop value-added partnerships to enhance membership perks and retention.
• Collaborate with the Marketing team on new recruitment tactics.
• Work with the Finance team on monthly bill run reviews to ensure the accuracy of invoices, contracts, and membership plans.
• Submit monthly expense reports accurately and on time.
• Manage event space inquiries to increase location revenue.
• Help to oversee conference room and day office bookings to encourage repeat business and new memberships.

Reception + Member Care (On-Site)

• Collaborate with location teammate to enhance member and guest experiences.
• Ensure consistent front desk staff presence.
• Maintain high-end presentation of space and amenities.
• Provide front desk support: phone answering, guest greeting, notary services, conference room bookings, package handling, guest/delivery notifications, and parking validation.
• Build professional relationships with members and guests; field & resolve member suggestions, concerns, and issues.
• Ensure members follow Firmspace policies.
• Serve as a POC for vendors and building management.

JOB SPECS 

• Entry- to mid-level position
• Salaried (non-commission) - starting at $52,000; commensurate with experience
• Full-time, exempt
• 40 hours per week (required 8 am-5 pm, M-F)
• On-site / Non-remote
• Anticipated start date: Immediate
  
  

ABOUT FIRMSPACE

Firmspace is a private office space for discerning, achievement-driven professionals and executives. Firmspace features exclusive private office space that offers secure and sound-masked offices, white-glove client service, five-star amenities, upscale technology, and professionally trained staff. Executives in law, finance, real estate, consulting, and other industries trust Firmspace to provide an environment that helps them perform their best and excel in their careers. With Firmspace, members spend less time worrying about distractions and spend more time on growing their businesses. We are passionate about fully investing ourselves in the day-to-day grind to support our members and each other. But we also are committed to personal development, celebrating diversity, maintaining a healthy work-life balance, carving out time to love life (personally and professionally), and sharing some laughs together. The ways in which we do so are ever-evolving as our company continues to grow, featuring both remote and in-person team bonding opportunities. Learn more about our company at https://firmspace.com/.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience and Qualifications

• Some experience in sales, retail, and customer service; 1+ years of hospitality or event experience is a plus.
• Bachelor's degree or relevant work experience. 
• Must haves: Strong verbal and written communication skills, exceptional organizational skills, love and proficiency for multitasking, impressive attention to detail, passion for entrepreneurial communities and fast-paced environments.
• Compatibility with Firmspace culture via strong integrity, dependability, responsibility, accountability, self-awareness, work ethic, teamwork, and empathy; commitment to the organization's mission, vision, values, and company culture.
• Ability to apply mathematical concepts ranging from basic to complex.
• Ability to quickly learn and understand programs/platforms for day-to-day operations. Knowledge of Google Suites database and CRM platforms (Zoho and OfficeRnD) a plus.

Managerial Responsibilities
This position co-manages the entirety of the space and its members on a team basis.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to touch, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Benefits

• Health Care Plan (Medical, Dental/Vision)
• Paid Time Off
• 8 Paid Company Holidays + 3 Personal ‘Holidays’ Annually
• Bonus Potential + Team Incentives
• Retirement Plan (401k, IRA)
• Life Insurance
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Accident & Chronic Disease Insurance Options