ServiceNow Developer & DevOps Engineer

We're Apogee, a Boldyn Networks Company. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation. 

 We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. 

Position Overview:

We are looking for a dynamic ServiceNow Developer & DevOps Engineer to join our growing IT team. This dual role focuses on building and enhancing ServiceNow applications while also driving automation and optimization within our infrastructure using DevOps practices. The ideal candidate will have expertise in ServiceNow platform development, coupled with hands-on experience in infrastructure automation, CI/CD pipelines, and cloud management.

This is a remote, WFH position. The salary range is $90,000-$130,000 depending on experience.

Key Responsibilities:

ServiceNow Development:

• Design, develop, and implement customized ServiceNow applications, including ITSM, ITOM, FSM, CSM and custom workflows.
• Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, and other platform components to automate processes.
• Configure Service Catalog, Service Portals, and workflow automation for streamlined service delivery.
• Integrate ServiceNow with third-party systems via REST/SOAP APIs and manage data imports using Import Sets and Transform Maps.
• Develop and configure the CMDB (Configuration Management Database) to track assets, CIs (Configuration Items), and their relationships.
• Build and enhance Performance Analytics dashboards for real-time reporting and metrics.
• Manage update sets to migrate changes between instances and environments, ensuring smooth platform upgrades and deployments.
• Collaborate with cross-functional teams to analyze business needs, define requirements, and deliver solutions within the ServiceNow platform.

DevOps Engineering:

• Implement and manage CI/CD pipelines for automating application deployments and infrastructure changes.
• Automate infrastructure provisioning and configuration using tools like Ansible, Terraform, or CloudFormation.
• Develop and deploy scripts for network and infrastructure automation, monitoring, and optimization in both on-premise and cloud environments (AWS, Azure, GCP).
• Set up and maintain containerization and orchestration platforms such as Docker and Kubernetes.
• Integrate monitoring tools with DevOps pipelines to proactively manage infrastructure and application health, using platforms like Nagios, Prometheus, or Grafana.
• Enhance security and compliance by automating policies, patches, and vulnerability management.
• Work closely with development and operations teams to establish best practices for version control and release management.
• Monitor infrastructure performance and provide operational support for troubleshooting and incident management.

Collaboration & Communication:

• Collaborate with cross-functional teams, including IT, operations, security, and business stakeholders, to implement business-driven solutions.
• Participate in Agile methodologies, including sprint planning, daily standups, and retrospectives, ensuring continuous improvement.
• Document processes, configurations, and solutions, ensuring knowledge sharing and operational transparency.

Requirements

• Experience:
• 4+ years of hands-on experience in ServiceNow development.
• 3+ years of experience in DevOps engineering, including experience with cloud platforms (AWS, Azure, or GCP).
• ServiceNow Expertise:
• Strong knowledge of ServiceNow modules such as ITSM, ITOM, ITBM, and CMDB.
• Experience with scripting languages in ServiceNow, including JavaScript, GlideScript, and AngularJS.
• Knowledge of ServiceNow platform upgrades, update set management, and instance maintenance.
• DevOps Expertise:
• Proven experience with CI/CD tools (Jenkins, GitLab CI, Bamboo) and automation frameworks like Ansible, Terraform, Puppet, or similar.
• Familiarity with container technologies such as Docker and orchestration platforms like Kubernetes.
• Hands-on experience with cloud infrastructure management and monitoring in AWS, Azure, or GCP.
• Knowledge of scripting languages such as Python, Bash, or PowerShell.
• Soft Skills:
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving abilities.
• Ability to work in an Agile environment and manage multiple tasks in parallel.
• Client-focused mindset with the ability to translate business requirements into technical solutions.

Education & Certifications:

• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) required.
• DevOps certifications such as AWS Certified DevOps Engineer, Microsoft Certified: DevOps Engineer Expert, or equivalent are a plus.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering: 

• An attractive salary 
• Health insurance plan including Health Savings Account matching program 
• Monthly technology stipend  
• Engineering and Technical teams receive cash bonuses for obtaining certifications 
• Maternity and Paternity leave 
• Peer recognition program 
• Career development  programs 

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.  

Accommodations: 

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].