ServiceNow Developer

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

We have a strong service orientation and have adopted ServiceNow to make our day-to-day work more modern and efficient. As a result we operate faster and with more transparency than we have before.

We are still early in our adoption of ServiceNow and are looking for a developer to deliver on the full capability of the system.

We are based in Austin, TX, and are open to this role being fully remote. Candidates located in Atlanta, GA or Austin, TX are preferred.

The salary range for this position is $90,000-$130,000 depending on experience.

Here's the job:

• Work alongside fellow developers configuring ServiceNow modules ITSM, ITOM, CSM, CMDB
• Develop scalable solutions using the Agile framework and ServiceNow update sets.
• Work with stakeholders to gather requirements, develop, perform UAT and closeout with technical documentation
• Support daily operations on the ServiceNow platform by taking ownership of incidents routed to the ServiceNow team
• Mature and develop ServiceNow to ServiceNow integrations and third-party platform integrations such as TeamDynamix

Requirements

• 3+ years’ experience working as a ServiceNow developer

• Current Certified ServiceNow Developer certification
• Strong understanding of ITIL framework 
• Strong Understanding of CSDM
• Familiarity with custom integrations using Rest, SOAP etc.
• Experience implementing systems using the Agile/Scrum methodology 
• Experience implementing Service Catalog, CMS, MID Server, Integrations with LDAP and other applications external to ServiceNow 
• Flow designer, Postman, Service graph connector experience
• Service portal development and design experience
• Virtual Agent and Live Agent Omnichannel Architecture using NLU
• 1+ year experience with performance analytics
• Afterhours support required for major ServiceNow platform impairments and platform upgrades

Nice to have

• Virtual Agent and Live Agent micro cert
• Service portal design using HTML / CSS / Jelly / Angular
• Vonage, Salesforce, Azure, SolarWinds, TeamDynamix experience
• Splunk Experience

You’ll love this job if this describes you:

Action Orientation. Deeply engrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project. Your work directly impacts others being able to do theirs.

Clear Communication Skills. Your written and verbal communications are friendly, to the point, and professional. You have a natural, but realistic tone to your communication style, and you’re not afraid of tough conversations.

Technical Learning. Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Comfort with a growing and changing business. We’re a growing business, and you need to be comfortable doing work in a constantly changing environment. Your ability to work with some ambiguity, and willingness to get the job done are great assets.

Customer Service in a technical environment. We are a technology company, and your comfort in a technical environment will help you ramp up quickly.

Inherent Time Management. You have a natural strength in managing your time, and it’s demonstrated in the work systems, and approach you take with your job.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

• An attractive salary
• Health insurance plan including Health Savings Account matching program
• Monthly stipend for cellular and data usage
• Engineering and Technical teams receive cash bonuses for obtaining certifications
• Maternity and Paternity leave

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].