Technical Writer

Kobiton empowers enterprises to accelerate mobile app delivery through manual, automated, and no-code testing on real devices. Kobiton’s AI-augmented mobile testing platform uniquely delivers one-hour continuous testing and integration. Founded in 2016, Kobiton is venture-backed and headquartered in Atlanta. 

At Kobiton, we care a lot about experience - the experience we provide our enterprise customers, the experience our platform enables them to provide their users, and especially the experience we provide our internal customers - our employees. As we empower enterprises to deliver a better mobile experience, we strive to empower our employees by delivering a better work experience. 

We do this by committing to transparency (no, really) and a culture of collaboration, curiosity, and action in which we strive to work well together on things that actually matter. We also offer benefits that actually matter, including company-paid employee health benefits, self-managed (otherwise known as unlimited PTO), and an annual stipend for employee development through our Growbition program. 

Kobiton ranked the 18th Fastest-Growing Company in North America on the 2022 Deloitte Technology Fast 500™ and one of Georgia’s Top 40 Technology Companies in 2022 and 2023. As one of Atlanta’s “Best & Brightest” we’re searching for the best and brightest to join our team and help us continue to deliver the best experiences - internally and externally.

What You'll Do:

We are seeking a Technical Writer to join our team!

This individual will play a critical role in creating, editing, and maintaining our product documentation and video training materials, ensuring they are accurate, comprehensive, and user-friendly. The successful candidate will collaborate closely with various departments to fully grasp product details, ensuring the materials effectively communicate and simplify complexity, making the technical information accessible and engaging. The ideal candidate is a self-starter, detail-oriented, and has the willingness and capability to learn new things.

Responsibilities:

• Documentation Strategy: Oversee the strategy and process for creating external product documentation and video training content.
• Content Creation: Develop and edit clear, concise, and comprehensive product documentation such as release notes, end-user guides, API references, and installation/configuration instructions. Ensure content is organized logically and consistently and is published according to product release timelines.
• Video Training Management: Coordinate the creation and maintenance of online video training content for our Learning Management System (LMS) that informs and empowers users to harness the full potential of our platform.
• Cross-functional Collaboration: Partner with product managers, engineers, QA engineers, and DevOps resources to gain a deep understanding of product functionalities and translate them into meaningful documentation and videos.
• Continuous Updates: Regularly review and update documentation and videos to reflect product changes and to incorporate feedback from both end-users and internal stakeholders.
• Style Guide Adherence: Ensure all content adheres to company style guides and best practices to maintain consistency and high quality across all documentation.
• Internal Training: Organize and conduct internal technical enablement sessions for product releases, ensuring internal teams are well-informed about product changes and any limitations or workarounds.
• Analytics & Improvements: Monitor documentation and video training site analytics, using data to drive improvements and ensure materials are meeting user needs.
• AI-Driven Productivity: Incorporate the capabilities of Generative AI tools to enhance work productivity, ensuring cutting-edge quality and efficiency in documentation and content creation processes.

Requirements

• At least 3 years of experience working in a SaaS environment. 
• Demonstrated experience of excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear and concise documentation. A portfolio of your technical writing is required.
• Strong attention to detail with the ability to handle multiple projects simultaneously.
• Hands-on experience or a strong willingness to adopt and integrate Generative AI technologies to transform traditional technical writing methods, ensuring that innovation remains at the forefront of your content creation strategy.
• Experience with or aptitude to learn docs-as-code methodology and markdown/AsciiDoc.
• Experience with or aptitude to learn GitHub version control.
• Experience with video script writing and learning management systems preferred.
• Experience in the software testing space is preferred

• Must live in the Atlanta, Georgia area and come into the Kobiton office at least 2 days a week.

Benefits

• 100% company-paid Medical, Dental, & Vision insurance for you and 80% company-paid coverage for your family. 
• Self-Managed Paid Time Off (aka Unlimited PTO).
• 401(k) Retirement Plan.
• $1,000 annual stipend for professional development through our Growbiton program. 
• Paid Parental Leave Program, available from day one. 
• Access coffee at Bellwood Coffee Shop and fitness center in the 1776 office for FREE.
• Quarterly Culture program that provides a variety of team-building, social, educational, and wellness events for all team members on the third Wednesday of each month.

Kobiton is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.