Academic Technology Support Specialist

At ATS Institute Of Technology, we're dedicated to empowering our students by making a lasting, positive impact on their lives. Established in 1998, ATS Institute is a dynamic and forward-thinking institution that is driven by innovation and excellence in healthcare education. As an institutionally accredited school by the Accrediting Bureau of Health Education Schools (ABHES), we are committed to delivering high-quality, industry-oriented education that prepares the healthcare professionals of tomorrow. We are currently seeking a full-time Academic Technology Support Specialist to join our team of exceptionally motivated and passionate professionals. Here at ATS we all share a common mission, to provide our students with the knowledge, skills, and values to truly make a difference in today’s healthcare environment.

Overview:

Academic Technology Support Specialists will work closely with our academic team and provide IT support for all aspects of education including assistance with development and enhancement of instructional activities. Provides helpdesk support to MDT Institute faculty, staff, and students. Responsible for maintaining and implementing preventive measures for equipment that includes network components, computers, servers, audio-visual, video conference equipment, and other classroom electronics. The person works on a flexible schedule, Monday - Friday, between 9:00 am and 8:00 pm.

Responsibilities

• Assists with providing basic training and technical support to learners in settings such as classrooms, labs, and distance learning mediums.
• Assists with the design and development of multimedia learning materials.
• Assists with school-wide user login support and print management.
• Responds and troubleshoots for hardware and software problems.
• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.
• Performs campus repairs, preventative maintenance and functionality testing of staff, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty and staff on the varying technologies at the site.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Timely address IT tickets and requests to full resolutions.
• Participate in professional development to stay abreast of industry best practices and current technology trends.
• Provides training and/or support for learning technology tools and platforms.
• Provides support for collecting, organizing, interpreting, and disseminating data as requested.
• Provides support for faculty development and engagement programs and activities.
• Other duties as assigned.

Requirements

• Associate's degree
• Minimum two years of customer service experience and desktop support experience
• Intermediate Microsoft Excel, Microsoft Word and Power Point skills
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated record of interacting professionally with internal and external customers at all times in person, on-line and over the telephone
• Excellent customer service skills
• High degree of accuracy and attention to detail
• Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse population

Benefits

Full-time employees are eligible for the following benefits package which includes:

• Health, Dental, and life insurance plan
• Paid Vacation, sick days and holidays
• Tuition Reimbursement
• 401(k) Plan with employer match
• Professional development with CE credits and more