Delivery Coordinator

Position Overview:
We’re seeking a detail-oriented and organized Delivery Coordinator to oversee the scheduling and tracking of shipments, ensuring timely and accurate deliveries to customers worldwide. The ideal candidate will play a vital role in communication, logistics planning, and problem-solving to maintain our commitment to excellent customer service.

Key Responsibilities:

• Delivery Scheduling: Coordinate and schedule shipments to meet delivery deadlines and customer expectations.
• Shipment Tracking: Monitor the progress of parcels in transit and proactively address delays or issues.
• Customer Communication: Provide updates to customers regarding delivery timelines, resolve inquiries, and address concerns promptly.
• Carrier Coordination: Liaise with shipping carriers to ensure smooth pickup and delivery operations.
• Documentation: Maintain accurate records of shipping details, tracking numbers, and delivery confirmations.
• Problem Solving: Address and resolve any delivery-related issues, such as delays, lost items, or damaged goods, in a timely manner.
• Process Improvement: Collaborate with the team to identify and implement strategies for improving delivery efficiency.

Requirements

• Previous experience in logistics, shipping, or delivery coordination is preferred but not required.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Proficiency in using tracking software, spreadsheets, and other basic computer tools.
• Problem-solving mindset with a proactive approach to challenges.

Benefits

Competitive salary and opportunities for career advancement.

Training to develop logistics and coordination skills.

A dynamic and supportive work environment.

The chance to be part of a global logistics company connecting U.S. shopping to the world.