Enrollments Supervisor (Call Center)

Overview

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Supervisor, Enrollments Team, PO Solutions to join their Purchase Order (PO) Solutions team within the Customer Success organization.

The Supervisor, Enrollments Team, PO Solutions is a player/coach role responsible for oversight of a team of Enrollment Specialists in their responsibilities to enroll, onboard, and enable suppliers to participate in our S2P Purchase Order (PO) platform. In addition, this role is expected to retain call and email outreach responsibilities for a portion of the supplier portfolio.

This position requires a dynamic leader with proven program and operational management skills who can reinforce the vision of the PO Solutions program through the team and continually highlight program value for suppliers within the program.

We are currently hiring out of our Cherry Hill, NJ office, however, this role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to this office, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.

This key position leads the PO Solutions Enrollments team and reports to the VP, Customer Success. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!          

As a Supervisor, Enrollments, PO Solutions, you will:

• Represent Corcentric and the value Corcentric provides to the supply base within the identified customer program.
• Act as the point person within the organization for the onboarding of new suppliers for assigned customer programs or hubs.
• Work with operations and technology teams to identify opportunities to improve the efficiency of the process/communications between the supply base and Corcentric, then prioritize and take action.
• Ensure effective internal coordination and communication for the assigned customer groups (we call them hubs) and suppliers. This includes scheduling and facilitating our regular check-ins known as Hub Huddles.
• Regularly audit suppliers within specific customer programs to ensure appropriate billing and manage amendments as needed.
• Produce identified metrics to reflect status against customer program objectives and supplier financial expectations.
• Proactively seek and escalate opportunities for improvement to customer programs, procedures, and our use of internal systems.
• Document current processes and procedures to ensure consistency and to aid in the identification of efficiency opportunities.
• Lead the setup and utilization of identified tools and systems used to centrally store and manage tasks, procedures, agreements, and any other information relevant to your area of responsibility.
• Escalate any and all roadblocks quickly and to the appropriate internal party based on the issue.
• Assist in the identification and documentation of roles & responsibilities as it relates to the customer programs supported.
• Any and all assignments and requests at the direction of department leadership.

Requirements

You’ll need to have:

• A Bachelor’s in Supply Chain, Procurement, or similar discipline, or equivalent experience in supplier data management.
• Effective leadership skills, with experience managing a team while maintaining exceptional personal output, driving results as a player/coach
• Excellent written and verbal communication skills and interpersonal skills with an emphasis on customer satisfaction and building mutually beneficial relationships.
• Ability and willingness to learn and multi-task in a fast-paced environment.
• Ability to effectively learn and communicate the benefits of different Corcentric platforms, including pricing and terms where relevant.
• Strong computer skills and knowledge of Microsoft tools including Teams, Word, Excel and PowerPoint.
• The ability to be detail oriented and organized when tracking correspondence. Diligent and effective in all internal and external follow up.
• The drive to exceed goals and deadlines.
• A positive, “can do” attitude and the ability to work well in a team environment.

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

Benefits

About Us 

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.  

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:  

• Do the Right Thing 
• Embrace + Drive Change  
• Be Empowered 
• Be Relentlessly Focused on the Customer  

Benefits 

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.