GIS Operations Supervisor

GIS Manager

Supervision Received and Exercised

• Reports to: Information Technology Director
• Supervises: Clerical and technical positions, including interns and temporary staff

Essential Job Functions

• GIS Software Management: Design, implement, update, and manage GIS software applications for various formats, ensuring adherence to industry best practices.
• Data Coordination: Manage data sharing, collection, and mapping needs for different departments, agencies, consultants, and the public.
• Staff Supervision: Oversee and verify the work of staff responsible for geographic data creation and manipulation, ensuring accuracy and compliance.
• Policy Implementation: Recommend and implement goals, objectives, and schedules for GIS services; develop and enforce policies and procedures.
• Data Analysis: Analyze and interpret geographic data to maintain data quality standards.
• GIS Data Conversion: Coordinate GIS data conversion and cartographic production; prepare various GIS-related documents.
• Security Management: Manage user permissions, system privileges, passwords, and other security methods for GIS environments.
• Layer/Data Maintenance: Develop and maintain GIS layers/data elements, ensuring consistency with standards.
• Digitizing and Quality Control: Perform digitizing, data conversion, and quality control checks.
• Public and Departmental Interaction: Provide mapping and engineering data to the public, other departments, and developers.
• Technical Operations: Utilize engineering and mapping software, GPS, scripting for data integration, and other peripherals.
• Public Representation: Represent the City in meetings with other government entities, professional groups, and vendors on GIS matters.
• Budget Administration: Participate in GIS budget preparation and administration; evaluate and recommend hardware and software acquisitions.
• Technical Support: Provide advanced technical support for GIS devices and software.
• Training: Train and assist City staff with GIS and GPS programs.
• Documentation: Develop and document GIS and GPS procedures.
• Reporting: Provide various operational reports and identify improvement opportunities.
• Project Management: Develop and guide project plans, timelines, risk assessments, and issue management.

Other Job Functions

• Administer contracts with external service providers.
• Work with vendors to ensure system functionality and successful implementations.
• Maintain a fundamental understanding of technology trends and practices.
• Assist in strategic IT direction and planning.
• Conduct studies related to system administration such as disaster recovery and security audits.
• Promote workplace safety and adhere to data confidentiality guidelines.
• Respond to IT-related inquiries from outside agencies.
• Build and maintain positive relationships with coworkers, other City employees, and the public.
• Participate in professional groups to stay current with industry changes.

Requirements

Minimum Education and Experience

• Education: Master’s degree (or equivalent) in computer science, geography, information technology, or a related field. Specialized technical certificates may substitute for some education requirements.
• Experience: Minimum six years of related experience, including supervisory duties and proficiency in ESRI ArcGIS Pro – Enterprise.
• Preferred Skills and Knowledge
• Current GIS and computer industry technology, practices, and trends
• GIS Infrastructure (on-premise and cloud-based services)
• Database Integration (Microsoft SQL and ArcGIS)
• Programming (Python for scripting)
• Mobile GIS Applications (iOS and Android)
• Business process and software design principles
• Software development methodologies
• Project management frameworks (PMP, ITIL, NIST)
• Troubleshooting and report writing
• Effective customer service principles
• Data analysis and entry
• Strong communication and public relations skills
• Abilities
• Communicate effectively in various formats
• Supervise and evaluate technical staff
• Ensure timely completion of staff projects
• Participate in city-wide IT planning
• Procure and evaluate software, hardware, and services
• Provide training to technical staff
• Organize and prioritize work to meet deadlines
• Work flexible hours as required
• Meet physical requirements for assigned duties

Benefits

Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums.

Retirement Plans: Generous pension plan and optional 457(b) deferred compensation plan.

Paid Time Off: Competitive vacation, sick leave, and 11 paid holidays per year.

Work-Life Balance: Flexible work schedules and telecommuting options.

Professional Development: Opportunities for training, certification reimbursement, and career advancement programs.

Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources.

Life and Disability Insurance: Life insurance and short-term/long-term disability coverage.

Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.

Tuition Reimbursement: Financial assistance for continuing education and professional development.

Community Engagement: Opportunities to participate in community service and volunteer activities.

Recognition Programs: Employee recognition programs to celebrate achievements and milestones.