Manager of Clinical Operations

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

The Manager of Clinical Operations oversees Team Leads and Care Coaches in our remote care management company. This role ensures effective care delivery, optimal team performance, and adherence to clinical and operational standards.

To be considered for this position, please complete a brief Culture Index assessment in addition to applying. You will receive an email with a link to the survey upon submission of your application.

Job Type: Full-time

Schedule

• 8 hour shift
• Monday to Friday

Pay Range: $60,000 - $70,000/ annually

Key Responsibilities:

Team Leadership and Management:

• Oversight: Supervise and support Team Leads and Care Coaches to ensure high-quality care delivery and adherence to operational standards.
• Coaching and Development: Provide ongoing coaching, mentorship, and professional development to team members. Conduct regular performance reviews and manage performance improvement plans as needed.
• Recruitment and Onboarding: Assist in the recruitment, selection, and onboarding of new Team Leads and Care Coaches.

Operational Efficiency:

• Process Management: Develop, implement, and optimize clinical and operational processes to improve efficiency and effectiveness.
• Compliance: Ensure all operations comply with regulatory requirements, company policies, and industry best practices.
• Resource Allocation: Oversee the allocation of resources, including staff and technology, to ensure adequate support for patient care and team needs.

Patient Care Management:

• Quality Assurance: Monitor and evaluate patient care quality by collaborating with the Quality Assurance Manager, ensuring that care plans are effectively executed and patient needs are met.
• Performance Metrics: Track and analyze key performance indicators (KPIs) related to patient care, team productivity, and operational efficiency.
• Issue Resolution: Address and resolve escalated patient and team issues promptly and effectively.

Communication and Collaboration:

• Inter-Departmental Coordination: Facilitate communication and collaboration between clinical operations and other departments to support organizational goals.
• Reporting: Prepare and present reports on team performance, patient outcomes, and operational metrics to the Director of Clinical Operations.
• Meetings: Lead and participate in regular team meetings, including strategy sessions, operational reviews, and cross-functional meetings.

Continuous Improvement:

• Process Improvement: Identify opportunities for process improvement and implement changes to enhance operational efficiency and patient care.
• Training and Development: Develop and oversee ongoing training programs in collaboration with the training department and Tech Team, to keep the team updated on best practices, new technologies, and regulatory changes.
• Innovation: Promote and implement innovative solutions to improve patient care and operational processes.

Requirements

• Bachelor’s degree in Healthcare Administration, or a related field (desired).

• COA or COT certification preferred 
• 5+ years of experience in clinical operations or healthcare management, including experience managing remote teams.
• Proven track record of leading and developing high-performing teams.
• Strong knowledge of healthcare regulations, compliance, and industry best practices.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in healthcare management systems and technology.
• Experience hiring and developing talent 
• Demonstrated ability to meet goals in a rapidly changing environment
• Excellent data and overall analytical skills

Core Competencies:

• Leadership and Team Management
• Operational Excellence
• Patient Care and Quality Assurance
• Communication and Collaboration
• Analytical and Problem-Solving Skills
• Continuous Improvement and Innovation

Work Environment
Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling patient data at times. You are typically expected to have your camera on during virtual customer and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Employee Wellness Program

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: [email protected] (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.