Manager of Training and Development

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

The Manager of Training and Development is responsible for developing, maintaining, and executing training programs within the Clinical Operations department. This role involves ensuring training content is up-to-date, assessing and addressing training needs, and facilitating effective onboarding and coaching for new hires. The Training Specialist Lead will also be responsible for maintaining open communication with all stakeholders and adhering to company policies and core values.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Job Type: Full-time Remote

Schedule

• 8 hour shift
• Monday to Friday

Pay Range: $60,000 - $68,000/ annually

Essential Functions:

Maintain Training Content

• Accountability: Ensure all training materials are current and relevant.
• Metrics:
• Update and review training materials quarterly or as needed.
• Achieve a 90% positive feedback rate from trainees regarding the relevance and clarity of training content.

Lead Training Needs

• Accountability: Identify and address training needs for the Clinical Operations department.
• Metrics:
• Conduct training needs assessments quarterly or as needed.
• Implement at least three tailored training programs annually based on assessment results.

Communication

• Accountability: Ensure effective communication with leadership, management, team members, HR, new hires, and other internal stakeholders.
• Metrics:
• Send weekly training updates to relevant stakeholders.
• Achieve a 95% satisfaction rate in communication feedback from new hires.
• Ensure 100% adherence to company policies and performance expectations by team members.

Quality and Productivity Evaluation

• Accountability: Set and evaluate quality and productivity expectations for new hires.
• Metrics:
• Conduct evaluations for new hires within their first 60 days, in collaboration with the Quality Assurance Manager.
• Ensure 85% of new hires meet quality and productivity standards within their first 60 days.
• Address new hire needs promptly, achieving a 90% satisfaction rate on support received.

Onboarding and Training

• Accountability: Conduct effective onboarding and training sessions.
• Metrics:
• Complete 100% of new hire checklists.
• Schedule and execute training sessions within the first week of hire.
• Ensure 90% of new hires complete the shadowing schedule and skills check-offs.

Candidate Identification and Screening

• Accountability: Provide feedback to HR on identifying and screening ideal candidates.
• Metrics:
• Participate in weekly recruiting calibration meetings with HR and stakeholders.

Coaching and Support

• Accountability: Offer ongoing coaching and support to team members.
• Metrics:
• Respond to care team member queries within one business day.
• Conduct bi-weekly coaching sessions for each new hire during their first 60 days.
• Maintain accurate records of coaching sessions and 1:1 meetings.
• Facilitate a weekly training L10 meeting with the team.

Professionalism and Core Values

• Accountability: Uphold Lumata Core Values and maintain professionalism.
• Metrics:
• Achieve a 95% professionalism rating in peer reviews.
• Demonstrate Lumata Core Values in all interactions, with a 90% positive feedback rate from team members and stakeholders.

Managing Time Zones

• Accountability: Effectively manage training schedules across different time zones.
• Metrics: Schedule and conduct training sessions to accommodate relevant time zones, achieving a 95% on-time attendance rate.

Other Duties as Assigned

• Accountability: Exhibit flexibility and responsiveness to additional tasks as required.
• Metrics: Complete assigned tasks by the deadline 95% of the time.

Evaluation Metrics

• Performance Reviews: Conduct semi-annual performance reviews to assess adherence to job duties and metrics.
• Feedback Mechanism: Collect feedback from new hires, care team members, and

Requirements

Qualifications:

• 2-4 year degree in a relevant field or equivalent experience.
• Minimum of 2-5+ years of experience in clinical operations or healthcare training.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Google Suite and other relevant software applications.
• Commitment to upholding Lumata Core Values and standards of professionalism.

Preferred Experience:

• Training a team within a rapidly growing healthcare service startup
• Training and developing a team of remote professionals
• Managing frontline health workers
• Eye care industry
• Healthcare services

Work Environment:
Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling patient data at times. You are typically expected to have your camera on during virtual customer and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development within organization

Referral program

Vision insurance

Employee Wellness Program

Diversity Creates a Healthier Atmosphere:

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: [email protected] (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.