New Home Sales Customer Concierge (Part-Time)

Want a challenging, inclusive work culture that emphasizes personal development and recognition? Are you a motivated, goal-oriented professional looking to take an exciting and rewarding step toward greatness in your career? New Home Star may be the place for you!

Our company is looking for a Part-Time New Home Sales Customer Concierge with entry-level or relevant internship experience in administration, customer service, and/or real estate to add to our nationwide team. As a New Home Sales Customer Concierge, you have the opportunity to participate in the building of the American Dream. New Home Star is the largest privately owned seller of new homes in America. You can join us with a role in cultivating and maintaining strong customer relationships and scheduling all appointments throughout their home-building journey after contract. Your role in this process is crucial, as you will act as a resource to customers and set essential expectations for a successful new home build. This role is fully remote and will have the opportunity to work with multiple builder partners.

Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.

• Best-In-Class Training - support network, proprietary sales enablement platform, as well as on-site mentoring, and resources to ensure career path to success.
• Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
• Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
• Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.

Pay Structure & Benefits

• 30/hrs a week
• Hourly pay + Bonuses
• Flexible schedule
• Opportunities for professional growth and development.

Requirements

• Strong people skills and the ability to articulate and professionally handle interactions with customers, team members, trade partners, and the general public.
• Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint).
• Extreme attention to detail and time management skills are a necessity.
• Weekend availability is required.
• CRM experience is preferred.
• Ability to multitask.
• Prior sales, real estate, and/or construction/permitting experience is preferred.
• Bachelor's degree or higher is preferred.
• Background checks required.

Responsibilities

• Schedule all meetings and appointments that a customer has in the community after contract. This includes meetings such as Plan Review, Pre-Drywall Walkthrough, Welcome Home Celebration, and Day of Closing Review.
• Coordinate with the lender, Realtor, and customer to ensure the commitment memo is received on time and with appropriate documentation. This will be the customer's introduction to the concierge and establish the relationships for the future.
• Assist customers with any daily questions they may have after contract.
• Assist New Home Star and Project Manager with neighborhood presentation and complete necessary checklists by making sure that the community looks clean and presentable to all visitors and customers.
• Provide customers with consistent updates on building construction and provide a timeline of closing dates, and walkthroughs.
• Provide team support and coverage on a rotating and flexible schedule.
• Conduct Plan Review meeting with Project Manager and customer and set expectations for the build process.

Applying Instructions

Ready to take the next step in your career? Follow the link below to check out New Home Star’s Careers Page! Please note, you only need to apply to one job ad, and list the other areas of interest you currently see posted. When applying there will be an option to list all of your areas of interest.

https://www.newhomestar.com/careers

Excited to learn more about our award-winning company? Check out our social media profiles! You can find New Home Star on LinkedIn, Facebook, Instagram, and even Youtube.

https://www.newhomestar.com/company/about

The preceding job description is not a comprehensive list of all duties and responsibilities required of a new home sales customer concierge.

New Home Star does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Not open to third-party recruitment agencies.