Senior Workforce Management Analyst

About Lumata Health: 

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply.

Position Overview

The Senior Workforce Management Analyst at Lumata Health plays a crucial role in enhancing our workforce operations through advanced data analysis, strategic forecasting, and optimized scheduling. This position is focused on leveraging data-driven insights to improve workforce productivity, cost management, and overall operational efficiency. The Senior Analyst will work closely with workforce managers to identify process gaps, implement best practices, and drive continuous improvements, ensuring alignment with the organization's strategic and operational goals.

Job Type: Full-time

FLSA Status: Exempt

Compensation: $60,000 - 75,000 Annually

Schedule: Monday - Friday

Remote: Yes

Reports to: Director of Clinical Operations

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Essential Functions

1. Advanced Data Analysis & Reporting

• Conduct detailed analysis of workforce performance metrics (e.g., efficiency, productivity, coverage).
• Develop and implement reporting tools to track key performance indicators (KPIs) and support data-driven decision-making.
• Guide workforce managers on interpreting data and adjusting staffing strategies.

Forecasting & Workforce Planning

• Lead the development of data-driven forecasting models based on historical data and future trends.
• Align workforce plans with operational growth and clinical demands.
• Provide long-term workforce planning strategies to support organizational scalability and flexibility.

Scheduling Optimization & Resource Allocation

• Identify and address inefficiencies in current scheduling practices with data-backed enhancements.
• Implement scheduling optimization techniques to balance labor costs, resource availability, and patient demand.
• Collaborate with managers to improve scheduling flexibility while meeting operational needs.

Process Improvement & Implementation

• Regularly review current processes to identify opportunities for improvement.
• Work with the team to streamline workflows related to scheduling, real-time adjustments, and reporting.
• Implement new tools and methodologies to optimize workforce planning and management.

Training & Knowledge Transfer

• Provide targeted training on workforce management tools, data analysis, and optimization strategies.
• Ensure proficiency of workforce managers in using analytics platforms and forecasting models.
• Develop training programs to support continuous learning and development for the team.

Collaboration & Leadership

• Lead cross-functional efforts with clinical operations and HR to align workforce strategies with broader company goals.
• Mentor and support workforce managers, fostering collaboration and sharing best practices.
• Promote a culture of continuous improvement and data-driven decision-making within the team.

Professionalism and Adherence to Core Values

• Foster a collaborative, positive work environment aligned with Lumata’s core values.
• Support workforce managers in embodying organizational values in decision-making and leadership.

Work Environment

Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling confidential and privileged data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.

Requirements

Education: Bachelor’s degree in Business Administration, Analytics, Healthcare Management, or a related field is preferred.

Experience: Minimum of 3-5 years of experience in workforce management, with a focus on data analytics and forecasting, preferably in healthcare or telehealth environments.

Skills & Expertise:

• Extensive experience with forecasting, scheduling optimization, and workforce planning.
• Proficiency in workforce management tools and analytics platforms.
• Proven success in training and mentoring workforce management teams.
• Excellent communication skills, capable of conveying complex data insights clearly.
• Strong problem-solving abilities and experience in process improvement initiatives.

Core Competencies:

• Advanced Data Analysis & Reporting
• Workforce Planning & Forecasting
• Scheduling Optimization
• Training & Development
• Leadership & Collaboration
• Communication (Oral & Written)
• Problem-Solving & Process Improvement
• Adaptability & Flexibility

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  [email protected] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: [email protected] (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.