Wish Coordinator, Program Services Travel Team

WHO WE ARE

Since being founded locally in 1985, Make-A-Wish Illinois has granted more than 17,000 wishes and continues its mission to share the power of a wish with children in all 102 counties across the state.

A wish can be a game-changer for a child with a critical illness. This belief guides us in everything we do at Make-A-Wish. It inspires us to grant life-changing wishes for children going through so much.

Life-changing wish journeys are made possible by dedicated staff and volunteers who fulfill the work of our mission, helping children discover, create, fulfill and experience the lasting impact of their most heartfelt wish.

Make-A-Wish Illinois, Mya's Wish to Visit Walt Disney World - YouTube

THE ROLE

The Wish Coordinator (Travel) is responsible for the logistical planning and fulfillment of wishes from the time they are discovered and prepped by onboarding and discovery coordinators to the time they are granted. Collaborates with volunteers, vendors, and community supporters to create wish experiences that are smooth, timely, and impactful.

WHAT YOU’LL DO

• Manages a portfolio of specific wish types, achieving monthly wish goals through accurate forecasting and resource management

• Develops and executes budgets, resources, and project plans for assigned wishes
• Creates wish experiences that meet safety, quality, timeliness, and cost standards
• Builds and maintains relationships with in-kind donors, vendors, and other partners
• Communicates with volunteers and families about wish logistics and celebrations and ensures that expectations are aligned and met
• Enters wish information into databases and ensures accuracy

• Responsible for maintaining and closing out digital wish records in accordance with local and national policies
• Maintains an emergency cell phone number and troubleshoots occasional emergencies that arise during a wish
• Other duties as assigned by supervisor

Requirements

WHAT YOU’LL NEED

• Excellent verbal and written communication skills
• Strong relationship-building and customer service skills
• Ability to manage a large portfolio in a fast-paced environment
• Strong organizational skills, ability to prioritize, and meet deadlines
• Ability to work independently and as part of a team to achieve individual and team goals
• Demonstrated critical thinking and creative problem-solving skills
• Excellent attention to detail
• Ability to calmly handle pressure situations
• Proficiency with Microsoft Office Suite and constituent relationship management databases (preferably Salesforce)
  

Preferred Education & Experience:

• 1 – 2 years related work experience in travel planning, hospitality, or project management
• Experience working with volunteers
• Bachelor’s degree preferred
• Bilingual in English/Spanish (This is not a requirement of the role)

Benefits

WHAT WE OFFER

Work Style:

-       Hybrid:  2 days in office, 3 days remote

Benefits:

-       Comprehensive benefit package:  Blue Cross Blue Shield Medical, Vision, Dental, and Wellness

-       Health Savings Account (HSA) and Flexible Spending Account (FSA) Options

-       Medical Leave Bank

-       Short Term Disability, Long Term Disability, Life Insurance, and AD&D Insurance

-       Additional Insurance Plans:  Accident and Pet Insurance through SPOT Pet

-       Additional Benefits:  Employee Assistance Program (EAP) and Commuter Benefits

-       403(b) Retirement Savings Plan with 25% match on 1st 6% of contributions

-       Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

-       Milestone Benefit Program

-       Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

Time Off:

-       15 PTO days

-       8 Sick Days

-       8 Paid Holidays

-       1 Employee Appreciation Day per year

-       4 Professional Development Days for continuous learning and growth

-       1 Make-A-Wish Volunteer Day per year

HOW TO APPLY

We know interviewing can be challenging, so our goal is to make it as positive of an experience as we can, which includes keeping you informed across the process.

Here’s what you can expect if invited to participate in the interview process:

1)     30-minute Human Resources video screen (typically less than 30-minutes to complete)

2)     60-minute virtual interview with the Hiring Manager

3)     60-minute onsite/in-person panel interview with team members

4)     90-minute onsite/in-person panel interview with leadership

EQUAL OPPORTUNITY EMPLOYER

Make-A-Wish Illinois is committed to equal employment opportunity regardless of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other reason prohibited by law in provision of employment opportunities and benefits.