Customer Service Representative

InterCambio Express Inc is seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. We are a leading money transmitter company specializing in wiring money to Mexico, Central America, South America, and the Caribbean. Our commitment to providing excellent customer service and safe, reliable money transfers has made us a trusted name in the industry.

As a Customer Service Representative at InterCambio Express Inc, you will play a key role in ensuring customer satisfaction by providing assistance and resolving inquiries. You will handle incoming calls, respond to customer emails, and assist with any issues or concerns they may have. The ideal candidate for this position should have strong communication skills, a positive attitude, and the ability to work well in a team.

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and concerns
• Assist customers with their money transfer transactions and provide necessary information
• Handle incoming calls, emails, and other forms of customer communication
• Collaborate with team members to resolve complex customer issues
• Maintain a thorough understanding of company products, services, and policies
• Document all customer interactions and their outcomes in the CRM system
• Identify and escalate priority issues to the appropriate channels

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving and conflict resolution abilities
• Ability to work well in a team
• Proficiency in using computers and CRM software
• Ability to multitask and work in a fast-paced environment
• Flexibility to work various shifts, including evenings and weekends

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources