Customer Support Specialist

Farm Fertilizers & Seeds, Inc. is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Specialist. In this role, you will have the opportunity to work closely with our valued customers, providing assistance and guidance in their use of herbicide tolerant traits and developing sound agronomic programs for weed control.

As a leading provider of fertilizers and seeds, Farm Fertilizers & Seeds recognizes the importance of these new traits, such as Xtend soybeans and Enlist Soybeans, in enhancing crop productivity. However, we also understand the potential risks associated with the herbicides involved. Our company is committed to communicating our position on the responsible use of these programs and promoting alternative solutions, such as timely residual herbicides and contact herbicides, to effectively control problem weeds.

Joining our team means being part of an organization that prioritizes responsible farming practices and values the success of our customers. If you are passionate about agriculture, have excellent customer service skills, and are excited about making a positive impact in the farming industry, we invite you to apply for this position.

Responsibilities

• Provide exceptional customer support by addressing inquiries and concerns related to the use of herbicide tolerant traits and agronomic programs.
• Collaborate with customers to develop personalized weed control plans that incorporate pre-emerge residual herbicides at labeled rates.
• Educate growers on alternative weed control programs and their effectiveness in controlling problem weeds.
• Assist customers in understanding the application timing and guidelines for dicamba or 2,4D herbicides, in accordance with Farm Fertilizers & Seeds' policies and the label.
• Ensure accurate and timely entry of customer information and orders into the company's database system.
• Work closely with the sales team to promote the company's products and services.
• Stay updated on industry trends, new product developments, and regulations to provide up-to-date information to customers.

Requirements

• Bachelor's degree in agriculture, agronomy, or a related field.
• Experience in customer support or a similar customer-facing role.
• Sound knowledge of herbicide tolerant traits, weed control practices, and agronomic programs.
• Strong verbal and written communication skills.
• Exceptional problem-solving and decision-making abilities.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work well in a team environment and collaborate with cross-functional teams.
• Detail-oriented and highly organized, with strong time management skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources