PC Deployment Engineer

No third-party recruiters or outsourcing arrangements are being considered for this position.

At Three Arrow Group, our deployment engineers have a unique opportunity to go beyond an immediate project, and contribute to continued process improvements and finding new and more efficient ways to operate. Opportunities exist for engineers with varied backgrounds and expertise and this is ideal for someone who thrives on working in a varied and fast-paced environment. We’re looking for people who are passionate about delivering exceptional service while continuing to broaden their own skills and expertise along the way.

Position Responsibilities:

• Deploy and configure new PCs and laptops for clients, ensuring proper setup and functionality.
• Receive inventory and track all equipment and hardware flowing through the company warehouse locations.
• Pack and ship equipment for delivery to end-users, occasionally delivering on-site as required.
• As time allows, assist our engineers with incoming service requests received in a variety of communication formats (email, phone, web portal).
• Create and maintain detailed documentation of client environments, configurations, and changes.
• Seek opportunities to improve service delivery via automation, policy and procedure updates, and documentation improvements.
• Implement and uphold security measures to protect client data and systems, including antivirus, anti-malware, and intrusion detection systems.
• Work with third-party vendors to resolve issues and coordinate successful resolutions to client issues and projects.
• Stay current with emerging technologies and seek constant improvement.
• Work closely with other team members to share knowledge and provide consistently excellent service.

Requirements

You might be a great fit for this position if you...

• Have excellent communication and client management skills
• Have at least 2 years experience in a help desk or PC deployment role, ideally with experience working at an MSP or in an IT Services environment.
• Have strong technical skills and working knowledge of at least some of the following:  
• Windows and MacOS operating systems
• Active Directory, Group Policies, Exchange
• Microsoft 365 and Intune
• Security platforms & tools

• Are detail-oriented and able to document your work
• Possess a valid US Driver’s License and have access to reliable transportation.

Benefits

Our purpose is simple: To radically change the lives of our clients and employees for the better. We do that by providing personal, highly experienced IT support and consulting solutions to organizations large and small throughout North America. Our aim is to become a pivotal force that transforms organizations with innovative IT solutions and support that align with their own core values and goals. We do this by operating on three core principles:

• Faith and Family Come First: We believe that in all things in life, faith and family should come first. This is true for us but holds just as true for the clients we serve. No company is truly your family, but we strive to be a positive force in your life by going above and beyond what is expected of an employer.
• Respect and Integrity with Every Interaction: We believe that we have the responsibility to be ethical, honest, and fair with every interaction. We are committed to treating everyone with respect and dignity.
• Always Be Learning: In the ever-changing world of technology, the willingness to learn and adapt is critical. “Always Be Learning” isn’t a slogan, but rather a commitment. Whether it’s gaining a better understanding of a client’s industry, or learning new technologies, we’re dedicated to fostering growth and adaptability in ourselves and our clients.

Position Benefits:

• 100% Company-Paid Health, Dental, and Vision Insurance
• Three weeks Paid Time Off
• Cell phone allowance
• Flexible Working Conditions: On-Site or Hybrid in the Evansville, Indiana area

No third-party recruiters or outsourcing arrangements are being considered for this position.