Software Support Specialist

Are you a team player with strong troubleshooting skills looking to contribute to a growing organization?

DSI, an Authorized AT&T partner, offers a competitive wage and an outstanding benefits package and is currently looking for a Software Support Specialist. In this role, you will provide first-level support to external customers as well as internal users. This role has an opportunity for advancement. If you think you’d thrive in this role, submit your resume for consideration!

This is a work-from-home position that will report to our West Des Moines, Iowa office.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Responsibilities

• Support order entry and business management software
• Interact with external customers and internal users
• Ensure successful Quality Assurance testing for new features
• Logging and escalation of bugs and user feedback
• Work closely with the Application Support team on related projects
• Develop and maintain relationships between different channels and cross-functionally
• Competently work on multiple systems simultaneously

Requirements

• Basic computer knowledge
• Type a minimum of 30 words per minute
• Proficient with Microsoft Office Suite
• Excellent initiative and interpersonal communication skills
• Capability to adapt quickly to changes
• Ability to establish and maintain effective working relationships in a team environment
• Represent the company in a professional manner
• Efficiently work with a team and independently
• Weekend hours may be required after the initial training has been completed

Benefits

• $20 per hour
• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!