Customer Care Manager - Health & Wellness

Sunlighten is seeking a Customer Care Manager to join our growing global company! Our Customer Care Manager is responsible for overseeing members of our Customer Care team to ensure they have the appropriate supervision, training, tools, direction, and motivation to succeed. You will be responsible for overseeing the processes and systems related to the servicing of Sunlighten customers. You will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and ensure exceptional levels of customer satisfaction.

Recently recognized by the Greater Kansas City Chamber of Commerce as the International Small Business of the Year, Sunlighten has been the leader in infrared saunas, which have been shown through clinical studies to help people feel better and achieve their health and wellness goals. The health and wellness industry is on pace to generate over 4 trillion dollars globally this year, and Sunlighten is excited to be expanding in the global market to be a part of this holistic shift in health and wellness.

Duties/Responsibilities:

• Encourages team members to look for opportunities for process simplification and improvements
• Implements key process improvements to boost overall employee and departmental success
• Designs and reports individual and departmental performance metrics for continuous improvement
• Challenges team members in providing exceptional support to both external and internal customers.
• Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
• Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
• Involves fellow team members in collaborative or team-empowered decisions based upon the company’s team empowerment-decision making guidelines.
• Ensures an efficient training program is in place, which includes written documentation of competencies necessary to be successful at the job, classes and courses required for the job and those classes and courses that have been completed.
• Helps the departmental team develop goals, action plans, and timetables.
• Assist in worksite analysis such as identifying unrecognized potential hazards and work-related injuries.
• Ensures compliance with applicable occupational safety and health regulations.
• Performs other duties as assigned.

Requirements

Skills/Abilities:

• Ability to reliably commute to Sunlighten HQ during work hours
• Customer/client focused approaches
• Excellent problem solving and analytic skills
• Leadership skills- especially in a team environment
• Proficiency with Microsoft Office Suite or a related software

Education and Experience:

• Associate’s or bachelor’s degree in related field
• 2-year process management experience in customer service field

Or

• High School Diploma + 1 Year of Management Experience

Benefits

• Lunch Program featuring James Beard Award Winning Chef
• On-site Employee Gym and Sauna
• Health, Dental, and Vision Insurance
• Life and Short-Term Disability Insurance
• 401(k), with Company Match
• Profit Sharing
• Paid Holidays and Competitive Paid Time Off Policy
• HSA and FSA options available
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.