Patient Account / Collection Representative

Kansas Surgery and Recovery Center is a leader in providing exceptional patient care. With over 100 physicians performing elective procedures across numerous specialties, our facility strives to be the preferred choice for surgery for our community. We are the leading orthopedic surgery specialty hospital in Kansas, with consistently high rankings from HealthGrades, and continually invest in new technologies such as robotic-assisted surgery.

Kansas Surgery & Recovery Center is searching for the perfect patient account representative to work full time M-F 8am to 4:30pm. The successful candidate will be detail-oriented, possess knowledge of medical terminology and patient billing, and demonstrate exceptional communication skills while taking incoming patient account calls and making outgoing collection calls.

Responsibilities for Patient Account Representative

• Collect payments from patients for processing
• Resolve any issues relating to the patient account
• Answer any questions patients may have about their account
• Assist patients with terms for repayment structures
• Negotiate any overdue balance to recover payment from patients
• Generate estimates for patients including payment plan options
• Explain insurance benefits to patients
• Initiate collection activity on unresolved balances
• Other duties as assigned

Requirements

Qualifications for Patient Account Representative

• High school diploma or GED.
• Sound knowledge of medical terminology and billing practices
• Proven experience working as a Patient Account Representative
• Strong analytical and problem-solving skills
• Exceptional organizational, communication and customer service skills.
• Detail-oriented.
• Ability to sit in front of a computer for long hours every day

Benefits

Eligible for health, dental, and vision, and retirement benefits.

From Office of Human Resources

Thank you for your interest in Kansas Surgery & Recovery Center. We are an equal opportunity employer that complies with the Americans with Disabilities act.

Any offer of employment is contingent upon the ability to provide documentation that demonstrates employment eligibility as required by the Immigration Reform and Control Act of 1986, passage of a drug test, and a physical test.