Cloud Support Lead

Job Summary: The Cloud Support Lead will be responsible for managing and optimizing our cloud infrastructure, with a particular focus on AWS and CAD applications. This role involves leading a team of support engineers, ensuring the efficient operation, maintenance, and troubleshooting of cloud-based systems.

Key Responsibilities:

• Lead and mentor a team of cloud support engineers, providing technical guidance and support.
• Manage and maintain AWS cloud infrastructure, ensuring high availability, security, and performance.
• Oversee the deployment, configuration, and optimization of CAD applications in the cloud.
• Troubleshoot and resolve complex technical issues related to AWS and CAD applications.
• Collaborate with cross-functional teams to design and implement cloud solutions that meet business needs.
• Develop and maintain comprehensive documentation for cloud infrastructure, processes, and procedures.
• Monitor system performance and implement improvements to enhance efficiency and reliability.
• Stay current with industry trends and best practices in cloud computing and CAD applications.

Requirements

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in cloud support engineering, with a strong focus on AWS.
• In-depth knowledge of CAD applications and their deployment in cloud environments.
• Proven experience in leading and managing a team of engineers.
• Proficiency in scripting and automation tools (e.g., Python, Bash, PowerShell).
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills.
• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are highly desirable.