Customer Service Representative

As a Customer Service Representative at Solar Energy Solutions, you will play a key role in ensuring customer satisfaction and building strong relationships with our clients. We are looking for a friendly and reliable individual who is passionate about providing exceptional customer service.

Responsibilities:

• Answering customer inquiries via phone, email, and in person
• Assisting customers with product information, order status, and billing inquiries
• Providing solutions and resolving customer complaints in a professional and timely manner
• Maintaining customer call logs
• Collaborating with internal teams to ensure customer requests are handled efficiently
• Providing feedback to improve customer service processes and procedures

Requirements

Required Skills:

• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle multiple tasks and prioritize workload effectively
• Proficiency in using customer service software and systems
• Attention to detail and accuracy
• Ability to work in a fast-paced and team-oriented environment
• Positive attitude and willingness to go above and beyond for customers

Benefits

• Competitive salary based on skills
• Health insurance (subsidized)
• Company 401K.
• Paid Holiday and Vacation
• ESOP

About Solar Energy Solutions: Formed in 2006, Solar Energy Solutions delivers high-quality renewable energy solutions throughout Kentucky, Indiana, Tennessee, Ohio, Illinois and West Virginia.

Our goal is to be the defining player in all areas of solar development in Kentucky and the surrounding states, make a tangible difference to society by building a new clean energy economy and do that through the creation of well-paid stable sustainable jobs.

We specialize in the engineering, procurement and construction (EPC) of residential, commercial, institutional and utility photovoltaic systems. Our personnel are the best in the region, holding specialized licenses and certifications in all relevant renewable fields. We are growing fast and want people with skills and stretch to come with us on this exciting growth journey that is only just beginning.

Solar Energy Solutions is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.