Veterinary Receptionist

At Premier Animal Wellness & Surgery Hospital (PAWSH), opening in December in Bowling Green, KY, we are committed to building a healthy team culture rooted in teamwork and compassion. We believe that an easygoing and personable atmosphere, combined with a team-minded approach, leads to exceptional patient care and client service. We prioritize work-life balance, knowing that a healthy, happy team is key to delivering the best care. Our goal is to not only provide top-notch veterinary services but also to become a trusted part of the community. Join us in creating a welcoming environment where respect and compassion for both animals and their owners are at the heart of everything we do.

PAWSH receptionists will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for clients who visit or call our clinic. You will assist clients with scheduling appointments, answering questions, and providing information about our services.

Responsibilities:

• Greet and welcome clients and their pets in a warm and friendly manner
• Answer phone calls, schedule appointments, and manage the appointment calendar
• Obtain accurate patient information and update records as necessary
• Assist clients with inquiries and provide information about our services
• Collect payments and maintain financial records
• Coordinate with the veterinary staff to ensure smooth workflow and efficient patient care
• Perform general administrative tasks such as data entry, and maintaining office supplies
• Maintain a clean and hygienic work environment
• Other duties as assigned

Requirements

• Practice Management experience is a huge plus!
• At least 1 year of veterinary experience is preferred.

• Strong communication and interpersonal skills to provide outstanding customer service.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems, including basic IT and computer skills.
• Previous experience as a receptionist is preferred but not required; we are open to candidates who are willing to learn.
• Passion for animals and a genuine desire to contribute to their well-being.
• High school diploma or equivalent.

Benefits

• Employee Discount
• Paid time off
• Sick leave
• Uniform allowance