General Manager

About Restore Hyper Wellness:
Restore Hyper Wellness (“Restore”) is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.

With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.

Pay: $65-71,000/year + monthly performance-based bonus potential
Status: Full-Time 

Position Summary:
The General Manager will be responsible for overseeing the studio's performance, team members, KPI management, and marketing events.  A successful General Manager at Restore will have previous management experience, a passion for wellness, and for helping people. Additionally, with the guidance of the Area Manager, this individual will manage the day-to-day operations of the studio and develop a team in a fun, engaging, and inclusive environment.  

Responsibilities:

• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll and facilities maintenance
• Execute and coordinate company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives 
• Responsible for hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks
• Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews and by providing recognition to high performers
• Foster a culture of five star customer service
• Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and word-of-mouth referrals
• Ensure a safe and clean studio environment for members and guests Ability to work flexible schedules including on weekends and holidays as directed by business needs
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture 

Requirements

• High School Diploma or equivalent required
• Minimum 3-5 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
• Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
• Proven success in sales and team mentorship
• Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
• Exceptional communication skills
• Ability to multi-task and manage client and staff concerns
• Intermediate computer skills
• Flexible to work day, evening, and/or weekend hours as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Other duties may be assigned.