Customer Success Manager

About Us

Have you ever taken a class that changed your life? Whether it was a career-boosting certification or a hobby that brought joy and connection, education has the power to transform. At CourseStorm, we’re passionate about making these opportunities possible. Our mission is simple: to give education program administrators more time to focus on what really matters—connecting with students and creating meaningful educational experiences. 

We’ve already helped our customers create over 1.6 million connections to education, and we’re growing fast. As we enter our next stage of growth, we’re looking for a curious, empathetic, and motivated Customer Success Manager to help expand our impact.

About our Culture

CourseStorm is more than just a platform; it’s a reflection of our people, our culture, and the values that guide everything we do. Working at CourseStorm means believing in your own capacity for growth and thriving in a culture that supports you both in and out of the workplace. Our philosophy is that we succeed when our customers succeed, and that extends to our team as well. We succeed together, and the contributions of each member of our team are necessary to achieve our biggest goals.

About the Role

As a member of the Customer Success team, your role is all about building meaningful connections with our customers. You’ll get to know their stories, understand what drives them, and learn about the challenges they face. You’ll also learn about the students they serve and see the powerful impact they’re having in their communities. 

What You’ll Do

• Take care of our customers: You’ll deliver touchpoints to an assigned book of customers throughout their lifecycle, including providing onboarding and coaching through launch, nurturing the relationship post-launch, and sourcing expansion opportunities. You’ll use curiosity, empathy, and a keen eye for opportunity to demonstrate product value and progress toward customer goals, in a way that tells their unique story. 
• Hold yourself accountable: You’ll own and report on engagement, revenue, and churn metrics for your book of business. You’ll engage in debriefs and postmortems to analyze the outcomes of your work, extract learnings, and iterate.
• Stay organized: You’ll plan activities and initiatives 3-6-9 months ahead, while remaining flexible in changing conditions. You’ll utilize reliable organization systems to keep track of activities, meetings, communications, and due dates, and you’ll seek help when needed to ensure successful completion.
• Invest in your own growth: You’ll engage regularly in professional development activities selected in collaboration with management and in alignment with company needs and your interests. 
• Be a part of the team: You’ll participate in regular team, cross-departmental, and project meetings, and share customer feedback and insights with management and peers. You’ll raise questions, contribute ideas, and engage in our company-wide growth initiatives. You’ll lean into collaboration, lend a helping hand, and be a part of our group's success. 

Requirements

About You

• 2+ years in CSM or Account Management roles
• Experienced with CRMs like HubSpot, Salesforce, or similar
• Skilled at demonstrating product value across the lifecycle, achieving assigned objectives, and identifying and capitalizing on revenue opportunities
• Experienced with leading initiatives and running experiments to iterate processes
• Comfortable managing multiple projects simultaneously
• An excellent communicator (verbal, written, and in-person or on Zoom)
• Skilled at interdepartmental collaboration, with a “we all win together” mindset
• Able to work independently and reach out for help when needed
• Skilled at self-reflection and extracting the lessons from outcomes
• Invested in your personal and professional growth, including personal responsibility and accountability 
• Aligned with CourseStorm’s values of Simplicity, Helpfulness, and Growth and the Customer Success team’s values of Curious, Trusted, and Approachable

Benefits

CourseStorm provides a competitive benefits package that includes the following (and more!):

• Competitive salary
• A healthy and thriving company culture -- you’ll work with an amazing team!
• True work + life fit: we work hard and have high expectations of one another, but we also play hard and deeply respect our shared humanity and our need for balance.
• Fully remote position with flexible scheduling options
• Health, dental, vision, short-term disability, and life insurance options
• Retirement Plan
• Paid holidays
• Unlimited Paid Time Off on our “Take What You Need” plan
• Paid professional development
• $1,200 home office budget
• $1000 annual personal learning stipend that can be used for books, online or in-person courses, and more. Have a friend or family member who wants to take a class with you? Use your stipend for them too! 
• Best Places to Work In Maine 2022, 2023, and 2024

CourseStorm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.