Access Management & Application Support

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Access Management & Application Support to support the agency.  Individual should be able to assist users requiring access to protected resources with various security related issues. Provide technical support and troubleshooting by telephone or via email as part of the help desk services team.  Provide Top Secret maintenance and infrastructure support for both production and test environments.  Also provide guidance on audit initiatives as requested and initiated by higher monitoring authorities.

Location: This position is Hybrid in Woodlawn, Maryland

Responsibilities:

• Maintain the confidentiality, integrity and availability of various SSA data resources by implementing least privilege and need-to-know while administering security on SSA's production and ESEF platforms.

• Approve / Authorize / Process / implement SAM requests at various levels. Including not limited to: Modify Access, ADAM, Transfer, Renewal, Name Change, Initial access, Move, TSOID, Initial (ESEF), TSO ID (ESEF), Secondary User ID, Integration access, ART.
• Security mailbox administration, processing all security requests via electronic mailbox.
• Top Secret profiles (assignment/removal) on both production and ESEF environments.
• Create and process profile (i.e. TSTRAC) requests.
• Analyze and review audit reports, logs, and other security reports and recommend solutions.
• Assist users requiring access to protected resources by troubleshooting various security related issues.
• Develop information security standards, guidelines and procedures.
• Provide CA Top Secret maintenance and infrastructure support for both production and ESEF environments.
• Provide technical support and troubleshooting by telephone or via email as part of the help desk services team.
• Provide guidance on audit initiatives initiated by higher monitoring authorities.
• Provide technical support to users or security staff with TOP SECRET and access issues electronic mailbox and case management tool.
• Troubleshooting support for Production/ESEF components.
• Provide support for WebSphere certificate creation and renewal on eSEF and Production environments.
• Participate in orientation and project meetings.

Requirements

• Bachelor’s Degree and 4 years of relevant experience, or Master’s Degree and 4 years of relevant experience, or 4 years of relevant experience in lieu of a degree.

• Minimum of 2 years of experience and knowledge to document work processes and products.
• Minimum of 2 years of experience and knowledge in Mainframe.
• Minimum of 2 years of experience and knowledge of prioritizing many different projects and tasks based on the organization’s needs, and guidance from management.
• Minimum of 2 years of experience and knowledge of MS Office Suite.
• Minimum of 1 year experience in Computer Associate (CA); Top Secret access control database.
• Minimum of 1 year of experience in strong organizational and analytical skills with attention to detail.
• Must be able to obtain and maintain a US Public Trust clearance

Preferred Qualifications:

• Prior experience supporting the Social Security Administration or similar government agencies.
• Basic knowledge of network and security applications and devices, and overall understanding of cybersecurity programs.
• Basic understanding of network security tools.
• Experience in designing, developing and producing network solutions.
• Basic knowledge in mainframe technology languages.
• Basic knowledge of programming.
• Security+ Certification.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].