Bilingual Community Health Engagement Area Manager - Medicaid

Wider Circle is looking for a Bilingual Area Manager in Baltimore to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another’s company. The successful candidate will radiate confidence while being a gracious host, skillfully switching between facilitation and operations management. If you are passionate about serving your community and love diving into operational and organizational complexities, then come join a veteran team backed by blue-chip investors in our movement to battle healthcare inequity.

Company Overview

At Wider Circle, we believe that everyone deserves to be healthy. That’s why we’re setting out to solve the last mile of healthcare by building neighborhood groups that empower members to motivate and support each other to get the care they need when and where they need it. We partner with health plans and physician groups in neighborhoods nationwide to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences. These programs create a trusted community support network essential to managing better health. Wider Circle is proud to bring its unique programs to more than 320 communities nationwide in 5 different languages.

Immerse yourself in our LOVE, LEARN, GROW culture, where the ethos of making a profound impact, fostering respect, and nurturing career development reign supreme. We offer competitive compensation, benefits, and policies meticulously crafted to uphold our unwavering commitment to our internal team and the communities we proudly serve. Join us in shaping healthier futures and embracing boundless personal and collective growth opportunities.

Responsibilities

Wider Circle’s Area Manager will be responsible for implementing and managing Medicaid programs as outlined by the Implementation and Leadership teams - including developing, implementing, and maintaining documentation to support daily operations, managing a team of field operators, and other duties as necessary to ensure compliance with Medicaid contracts in the DMV area.

Successful candidates must possess exceptional operational and organizational skills, as well as the ability to successfully handle multiple projects at a time. This role aims to ensure on-the-ground operational support for the Connect For Life program and improve program execution statewide.

• You will support Community Engagement Specialists and Leads as they run the Connect For Life program, using a curriculum developed by Wider Circle to build trust, promote healthy behaviors, and engage with their community.
• You will organize onboarding and on-the-job training for community engagement specialists and leads, both in the classroom and in the field.
• You will help plan and host virtual and in-person events for members, fostering relationships with and between members to help encourage positive health actions.
• You will work with Community Engagement Specialists and Leads to contact members to check in on them and encourage participation in community-based events and other small and large group activities.
• You will create partnerships with local community-based organizations to bring additional services to our members’ attention.
• You will record details of your interactions with members on a computer, tablet, or smartphone.
• You will help Community Engagement Specialists, and Leads identify members who are natural leaders who can serve as Wider Circle Ambassadors to help connect with other members and organize community meetings.
• You will connect with prospective members and develop individualized plans for them to take positive health actions.
• You will serve as a liaison, connecting members to their health plans and each other.
• You will hold yourself and your field team accountable for achieving engagement and growth goals, monitoring the success of the program by tracking attendance, feedback, and other operational metrics.
• You will be the first line of defense in helping Community Engagement Specialists and Leads solve their daily needs - scheduling/event needs, technical issues, etc.
• You will scout for, recruit, and onboard field staff, including planning and delivering training in the form of educational programs and support groups.
• You will analyze operations to identify inefficiencies, helping to plan and implement initiatives to improve operations.
• You will maintain schedules of field staff availability and manage hours and payroll.

Requirements

• Associate degree in management, healthcare-related field, or equivalent experience of at least 2 years
• 4-5 years of experience in operations and management within a healthcare setting (health plan, managed care organization, etc.)
• Volunteer experience
• Medicaid experience a plus
• Exceptional communication, interpersonal, and organizational skills
• History of strong team-building skills, including recruiting and developing a team
• Communicate effectively with diverse populations
• Exceptional working knowledge of GSuite, Salesforce, and reporting databases
• Travel statewide
• Bilingual in Spanish

Benefits

As a venture-backed company, Wider Circle offers competitive compensation including:

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Salary: $60,000-$65,000

And most importantly, an opportunity to make the world a better place!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.