Concierge | Receptionist

Are you a friendly, detail-oriented professional with exceptional customer service skills? Do you thrive in a fast-paced environment where you can make a positive first impression? We're seeking a dedicated Concierge/Receptionist to join our team at The Village at Rockville!

At The Village at Rockville, we believe that exceptional care begins with a warm welcome. We're committed to providing a superior experience for our patients, visitors, and team members from the moment they enter our facility.

As our Concierge/Receptionist, you'll be the friendly face and helpful voice that greets our patients and visitors. This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.

• Warmly greet and direct patients, visitors, and team members upon arrival
• Manage multiple phone lines, answering calls promptly and professionally
• Check-in patients, verifying and updating their information in our system
• Maintain a clean, organized, and welcoming reception area
• Assist with various administrative tasks
• Provide general information about our community and services
• Handle patient inquiries and concerns with empathy and professionalism

Requirements

• High school diploma or equivalent; some college education preferred
• One-year of experience as administrative support preferred
• Previous experience in customer service or healthcare reception
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask effectively in a fast-paced environment
• Exceptional multitasking skills without compromising on accuracy
• Strong problem-solving abilities and a proactive approach to customer service
• Flexibility to adapt to changing priorities throughout the day
• Commitment to maintaining confidentiality and professionalism at all times

Benefits

Exciting Benefits That Make a Difference

At National Lutheran Communities & Services, we believe that our team members deserve exceptional rewards for their dedication and hard work. Here’s what you can look forward to when you join our mission-driven organization:

• Competitive salary
• Next day pay
• Up to $4,000 in tuition reimbursement annually
• Qualified employer for Public Service Loan Forgiveness (PSLF)
• Earn up to 5 weeks of PTO in your first year
• 403(B) retirement plan with employer matching
• Medical, dental, and vision plans
• Life and disability insurance (employer paid)
• Pet insurance
• Team member recognition program
• Discounted team member meals
• Opportunities for career development
• A chance to be part of a company that values inclusion and work-life balance

Job Type: Full-time - 8am to 8pm., with every other full weekend/holidays