EV Field Service Manager

Join a fast-growing company in the electric vehicle industry as an EV Field Service Manager. Our client, is a leading provider of innovative electric vehicle solutions, and they are seeking a highly skilled and experienced individual to oversee and manage their field service operations. As an EV Field Service Manager, you will be responsible for coordinating and managing a team of technicians to provide exceptional service and support for electric vehicles.

Responsibilities

• Manage a team of field service technicians, providing guidance, support, and training as needed.
• Develop and implement service processes and procedures to ensure efficient and effective operations.
• Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate with other departments, such as sales and engineering, to gather feedback and insights for product improvements.
• Handle escalated customer service issues and ensure timely resolution.
• Maintain strong relationships with clients, ensuring their satisfaction and loyalty.

Requirements

• Previous experience in a similar role, managing a team of field service technicians.
• Deep knowledge and understanding of electric vehicles and associated technologies.
• Strong technical background with the ability to diagnose and troubleshoot complex issues.
• Excellent leadership and communication skills.
• Proven track record of driving continuous improvement in service operations.
• Ability to work collaboratively with cross-functional teams.
• Highly organized with strong problem-solving skills.
• Valid driver's license and clean driving record.

Benefits

• Disability insurance
• Health insurance
• Vision insurance