IT Analyst I

The IRS is searching for a professional with specialty in Aternity Software and expertise in IT analysis position to be on our remarkable workforce. The incumbent will be playing a crucial role of keeping read of the function of our information infrastructure and controlling being based on information from Aternity Software. A candidate who is great with the aims is expected to be a professional in IT systems administration with highly developed analytical skills, who can trouble-shoot and find efficient solutions.

Responsibilities:

• Assists other systems analysts assigned to the project.
• Working with other IT systems analysts on the team, analyzes business and end-user needs, documents requirements and use cases, and maps existing computer system logic and workflow.
• Install, configure, and maintain Aternity Software to monitor the performance and user experience of IRS IT systems.
• Respond to alerts and incidents detected by Aternity Software, troubleshoot technical issues, and implement solutions to minimize downtime and disruption to IRS operations.

Requirements

Although this position is remote, it is necessary for the incumbent to reside in proximity to Maryland. This is due to the requirement for employees to pick up their work equipment from the office.

• Bachelor’s degree or equivalent industry
• One to two years demonstrated performance in business/technical IT systems analysis. Under direct supervision, assists in developing and defining IT system requirements using technical research and general knowledge of industry requirements.
• Experience of 3 years of Aternity Software is preferred.
• Experience in Microsoft technologies.
• Strong understanding of IT infrastructure components, including servers, networks, databases, and applications.
• Proficiency in analyzing performance metrics and generating actionable insights from monitoring tools like Aternity.
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues promptly.
• Familiarity with ITIL frameworks and best practices for incident management, problem management, and change management.
• Microsoft Certified Solutions Expert (MCSE): Productivity Solutions Expert
• CompTIA Network+

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance