Knowledge Management Developer

Position Description: This position will support the DISA GSM-O II Task Number 07 (TN07) Joint Force Headquarters DODIN. GSM-O II provides network operations and cyber defense support to the Defense Information Systems Agency (DISA) in support of the DoD and COCOMs. The selected candidate shall execute in real time, in accordance with mission requirements, ensure “Authorized mission partners” have visibility and usability of proper operational capabilities.

Responsibilities:

• Support the implementation of Knowledge Management in the directorates across all domains - people, processes, and tools.
• Provide the ability to translate operational requirements into logical and integrated technical solutions; advise the staff members on holistic methodologies to accomplish their tasks and missions given their respective problem sets.
• Provide the ability to design, document and orchestrate doctrinally sound processes to support operational mission requirements.
• Provide moderate technical expertise, oversight and control in communications, time management, quality assurance, quality control and management, process development and risk management.
• Configure SharePoint services and settings and document those configurations, along with architecture. Manage disk space usage, file size limits, and site quotas and create / manage content databases.
• Provide SharePoint support to end-users. Manage and report on the overall server health and functionality. Review events and messages reported in Event Viewer and Performance Monitor. Monitor and report on SharePoint trends to include site usage and growth, disk space usage and growth. Document administration, maintenance, structure, and user permissions for SharePoint.
• Automate Business Processes using SharePoint Workflow capabilities within SharePoint Designers as required.
• Support changes across knowledge management in coordination with other site knowledge managers such as recurring bug fixes, minor updates, etc
• Support the government lead in establishing a Change Request schedule; ensuring priorities are assigned that meet overall improvement across the knowledge management environment.
• Implement change management and track policy and procedures and update them as needed to address change requests and application defects from receipt through review, analysis, development, and installation.
• Develop and implement Program and Project Management Plans that identify the management strategies to be followed and goals to be achieved. These plans shall be revised and updated as necessary to remain current and effective based on the commands changing priorities and environments.
• Be proficient in development using some of the following technologies: JavaScript/Jquery, Agile Development, Content Types, Related Lists, Web parts, Hyper Text Markup Language (HTML), Cascading Style Sheets (CSS), System Architecture, Visual Studio, Geospatial Mapping, Keyhole Markup Language (KML) Files, Easy Tabs, Structure Query Language (SQL), Extensible Markup Language (XML), eXtensible Stylesheet Language (XLST), Simple Object Access Protocol (SOAP)/Representational State Transfer (REST), Tableau, Sentinel, Service Now, Business Intelligence (BI), and Jira
• Provide support to Freedom of Information Act (FOIA) requests from higher headquarters or through the task management system. This entails:
  • Searching all Command online pages for requested FOIA information.
  • Working with the Government lead on the release of the requested documents.
• Provide support to Records Management efforts to include Development of “meta data tagging” efforts and developing structure.
  • Coordinate with the Command Records Officer (CRO) or other RLs on any Records Management related taskers, meetings, boards and/or working groups.
  • Provide oversight and facilitation of the Records Management Program for their respective organization.

Requirements

Required Skills:

• Bachelor's degree in a related discipline with 8 to 12 years of of prior relevant experience or master’s degree with 6 – 10 years of prior relevant experience.
• Currently possess an active DoD TS/SCI clearance and eligible for C/I Polygraph.
• Experience at Joint Command and/or Operations Center.
• Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook)
• Knowledge of policy development and maintenance
• Strong communication and interpersonal skills, with the ability to speak clearly and effectively with customers and technical personnel in high-stress situations
• Understanding of key network monitoring protocols
• Proficient in Microsoft Office 365 Suite

Preferred Skills:

• Experience with DISA and DoD Networks.
• Demonstrated experience briefing Senior Executive Service (SES) and General Officer/Flag Officer (GO/FO) leadership.

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
• Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off