Program Manager (SSA)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Program Manager to organize and coordinate programs in Woodlawn, MD. You will lead and oversee our team's support in planning, organizing, managing, coordinating, and tracking multiple competency areas, operations, resources, client satisfaction, customer and corporate reporting, overall delivery, as well as contract and personnel administration. This includes ensuring quality deliverables and services, client responsiveness and satisfaction, contractual responsiveness and compliance, contract risk and issue management, financial management, and seeking organic growth for the contract scope and revenue. In addition, the Program Manager will work closely with our federal counterparts and Contracting Officer Representative (COR) to understand and fully support the needs of the programs. The ideal candidate will be an excellent leader and have experience managing a diverse staff of different disciplines to produce results on schedule and develop efficient strategies and tactics to ensure that all programs deliver the desirable outcome to our organization.

Responsibilities:

• Responsible for overall performance, service delivery, and quality of project deliverables.
• Act as primary contact for project activities, leading project review sessions with the customer to discuss cost, schedule, and technical performance.
• Establish milestones, monitor adherence to master plans and schedules, identify program problems, and obtain solutions, such as allocating resources or changing contractual specifications.
• Provide status updates on tasks as required and attend weekly status meetings.
• Responsible for the completion of administrative tasks such as the compiling of reports that detail program activity to supply clients with status and progress of projects.
• Contribute to process improvement initiatives as they relate to improving program delivery.
• Verify that the program produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
• Organize, plan, and execute staffing requests with qualified resources and facilitate needed contract actions.
• Communicate challenges and potential risks to the client, as needed, and develop mitigation strategies.
• Lead strategic and technical working sessions, both internally and with clients.
• Keen client relationship and business development instincts to identify growth opportunities within projects.
• Skilled at team building and improvement to ultimately achieve exceptional performance ratings.
• Experienced presenting to large client and corporate audiences both via videoconferencing and in person.
• Assist in data cataloging for corporate audits such as ISO, CMMI, etc.

Requirements

• Proven experience as a Program Manager or other managerial position

• Thorough understanding of project/program management techniques and methods
• Seven (7) years of project management experience in the Federal space.
• Seven (7) years of experience working with business stakeholders within a cross-functional matrix environment.
• Demonstrated experience interfacing with clients, technical SME's, and other project team members to establish, monitor, and perform against requirements and deliverables
• Excellent knowledge of performance evaluation and change management principles
• Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project, etc.) is a strong advantage
• Outstanding leadership and organizational skills
• Excellent communication skills
• Excellent problem-solving ability.

Preferred:

• CSM, SAFe, and PMP certification strongly preferred
• Exceptional English language written and verbal skills.
• Exceptional presentation skills.
• Advanced Microsoft Office experience in PowerPoint, Word, and Visio applications.
• Senior-level knowledge, skills, and experience in federal government project management leading system sustainment efforts for federal government implementation
• PMP certification or equivalent
• BSc/BA degree in management or a relevant IT field; MSc/MA is a plus

Clearance:

• Must be able to obtain and maintain an MBI Public Trust Clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].