Resident Advocate 3pm-11pm / 7am-7pm / 7pm-7am

Our mission is: To work in partnership with the community to develop, operate and support programs that reduce vulnerability and promote personal growth, stability, and self-sufficiency among low-income residents.

The RA is responsible for enforcing the Shelter Resident Guidebook and assist in providing a safe, clean, and supportive environment.

The Resident Advocate supports the residents by maintaining the Shelter Mission, Values and Motto; enforcing all aspects described in the Shelter's Resident Guidebook including programming, meals, chores, services, etc. The Resident Advocate reports directly to the Shelter Manager.

• Welcomes guests and visitors by greeting them, in person or on the telephone, answering or referring inquiries.
• Ensures and supervises residents in completing their assigned chores, attending classes, meetings, appointments, and/or other required services.
• Contributes to maintaining a clean shelter environment by stocking the lavatories, stripping beds upon clients exiting and preparing totes and beds for new resident intakes.
• Monitors and supervises the residents including the resident's rooms, lobby, dining room, shelter trailer, patio, shelter grounds.
• Completes Staff Shift Check List and records shift documentation onto the Staff Logbook prior to end of work shift.
• Completes daily intake of clients.
• Makes referrals for clients in crisis

Requirements

• AA Degree in Human Services or Social Work or related field preferred. Two years human service experience may be substituted for college degree.
• Strong interpersonal skills.
• Ability to coordinate and implement programs as related.
• Knowledge of community services.

• Effective listening, professionalism, effective communication skills verbally & non-verbally, customer client-focus, informing others, handles pressure, phone skills, and
• supply management.
• Ability to work well under pressure.
• Strong organizational skills.
• Must have a valid driver's license and transportation.
• Strong initiative with ability to self-manage.
• 3pm - 11pm

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)