BPO Sales Director

Make an Impact:

We are looking for a high-performing and motivated BPO Sales Director to join our team and help fuel our explosive growth globally. You are perfect for CallMiner if you have a proven track record of consistent quota achievement in BPO or enterprise-level solution selling and if you get excited about team-oriented value-selling we know you will love it here. The opportunities are boundless!

Please note this is an individual contributor position without management responsibilities.

BPO Sales Director responsibilities include:

• Owning and hitting/exceeding sales targets.
• Drive net-new revenue growth through new logo acquisition by owning the sales cycle from lead generation to closure, and land-and-expand our sales presence by building a channel sell-through motion with closed BPO customers.
• Developing and executing strategic sales plan to achieve sales targets.
• Identify potential customers and help build pipeline by utilizing different contact methods and working with your network, attending key trade shows and speaking engagements.
• Partner with customers to understand their strategic goals and demonstrate how our solution will enable their achievement of these goals with quantifiable business value and ROI.
• Build credibility and serve as a trusted advisor to guide prospects through the sales process.
• Drive an enterprise level team-oriented sales process utilizing all available internal resources at the appropriate time in the buyer's journey, and in managing the sell-through motions as we expand.
• Coordinate and orchestrate the strategic collaboration between the prospect and CallMiner's senior executives by proactively coordinating and facilitating those interactions.
• Maintain comprehensive sales plans in our CRM to facilitate team selling and downstream customer onboarding, customer success and growth initiatives.

Requirements

• Bachelor's degree or equivalent.
• Minimum of 5 years quota carrying enterprise sales experience and proven track record in a SaaS business model.
• Prior sales responsibility selling to/with BPOs, and/or a solutions-oriented sale from within a BPO, a plus.
• Ability to communicate, present and influence at all levels of the organization, including executive and C-levels.
• Demonstrated experience in Business Value/ ROI based selling.
• Technical proficiency to quickly learn and present a SaaS based solution at a reasonable depth.
• Proven ability to position products against competitors.
• Excellent listening, negotiation and presentation skills.
• You believe in team-based selling.
• Experience selling data analytics solutions helpful.
• Excellent communication and presentation skills.
• Proficient in CRM systems.
• Ability to travel as required.

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.