Business Application Support Engineer

M.S. Walker, a fine wine and spirits distributor, is seeking a Business Application Support Engineer (BASE) to join the IT service desk with hands-on experience administering legacy applications and modern digital tools supporting multiple departments. The Engineer will also participate in the design, development, and support of business reporting and analytical dashboards.

The preferred working hours are 10am – 6pm with a primary office location in Norwood, MA. The Engineer will have an option to work remotely, or at a satellite office in Rhode Island or New Hampshire, two days per week. Travel to other regional offices may be required to achieve departmental goals.

If you are interested in working in a creative, fast-paced, and dynamically changing environment where you will have a meaningful impact on the future growth of the company, this is the ideal career move for you!

Job Responsibilities:

• Understand, document, and rationalize the ‘bolt-on’ and ‘stand-alone’ application and tools portfolio.

• Assume hands-on administration role for ‘bolt-on’ and ‘stand-alone’ applications so to troubleshoot and provide resolution of triaged business application service requests.

• Develop learning paths and train business applications and technology tools.

• Create application support knowledge articles for technology service desk.

• Monitor and verify delivery for external data feeds

• Monitor and verify data accuracy within foundational system databases and availability for reporting.

• Design, develop, and support business analytical dashboards using tools such as Microsoft Office and Power BI.

Administering Legacy Applications and Data Integrations

(70%) Production Application Support

• Support all sales order entry, fleet routing, warehouse management, transportation management, and warehouse control systems.

• Monitor and support legacy systems data export and external file delivery.

• Support business report delivery, analytical dashboards, and availability of data.

• Support document and content management systems.

(30%) Digital Tools Configuration and Support

• Administer the Learning Management System (LMS).
• Support the integrations for Human Resource Information System (HRIS).
• Support modernized telecommunication solution and integrated systems.
• Perform content management updates and administer Sharepoint sites.
• Participate and contribute to the analysis, design, implementation, and administrative support of new digital tools.

Requirements

Knowledge:

• Service desk triage and processing of prioritized requests.
• Understands the importance of learning management and how to apply learning paths for workforce development.
• Understands the feasibility of applications in terms of scope, level of effort, and over-all cost to support.
• Understands in-house capabilities and when to designate tasks to a third-party vendor to improve delivery quality, time, and overall efficiencies.
• General data modeling, reporting and business analytical design.

Skills:

• Exceptional use of various digital tools, including Microsoft Office and Sharepoint.

• Capable of learning new applications and the administrative responsibility of a system administrator.

• Demonstrates the ability to assemble, analyze, and evaluate data for business decision making.
• Capable of creating, designing, and administering a learning management solution.
• Proven analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Strong team player and demonstrates interpersonal skills.

Abilities:

• Ability to listen to business concerns and respond with appropriate answers.
• Ability to work independently or with a team depending on the task.
• Ability to prioritize what’s important to the business.
• Ability to adjust work schedule to meet with key business leaders.
• Jazzed to learn new digital tools and support a developing applications landscape.

Education:

• A bachelor’s or associate degree. In lieu of education, a minimum of three (3) years of relevant experience is required.
• Microsoft Power BI certificate or equivalent experience.
• Industry specific training or certification(s).

Benefits

We offer a Comprehensive Benefits Plan that includes the following:

• Medical & Dental Insurance through Blue Cross Blue Shield
• Vision Coverage through VSP
• Generous Paid-Time-Off Program
• Fidelity Investments 401k
• Disability, Life, Accident & Illness Insurance Packages
• Discounted Fitness Memberships
• Free & Discounted Work/Life Resources
• Career Advancement Opportunities
• On-Demand Professional & Leadership Development Through M.S. Walker University

Who we are:

Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

Mission Statement:

Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.