Creative Content Associate

Join us in building better healthcare.

Founded by clinicians in 2017, Firefly Health is on a mission to create the future of health insurance—care delivery integrated with healthcare coverage. We’re putting people and their health back at the center of the healthcare experience so that everyone can access high-quality and affordable care, and so that their healthcare coverage is a partner, not an obstacle, in their health.

Today, we serve members across all 50 US states for primary care and employer-sponsored healthcare coverage. Our clinicians, operators, engineers, growth, and product teams work together to power the Firefly difference— our unparalleled concierge member experience. It’s all made possible by the relationships we build with our members and clients, the innovative partnerships we form, and the proprietary technology we develop. 

If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

As Firefly’s Creative Content Associate, you’ll be a key player in fostering member engagement and loyalty. Through your compelling storytelling and impactful visuals, you'll showcase the transformative power of Firefly Health. By deeply understanding our members' needs and employing empathy and critical thinking, you'll craft narratives that resonate and inspire action.

Because Firefly represents a new approach to healthcare for many, your ability to create positive first impressions through design is crucial. You'll design eye-catching presentations, infographics, and other visual assets that elevate our brand and bring our stories to life across webinars, events, and communications.

This role reports to the Senior Creative Manager and is pivotal in shaping how our members experience and connect with Firefly Health.

You will:

• Visual Storytelling: Design content tailored for member marketing initiatives, including social media tiles, email campaigns, blog posts, print materials and onboarding materials.
• Campaign execution: Collaborate with the marketing team to execute content calendars that align with member marketing goals, including new member acquisition, onboarding, and retention campaigns.
• Content management: Manage and maintain content streams for member communications, ensuring all materials are up-to-date, relevant, and engaging
• Brand consistency: Uphold and evolve the Friefly Health brand identity across all marketing materials and touchpoints.

You’d be a good fit if you have:

• 2+ years of experience in a design or content creation role.
• Excellent written and verbal communication skills.
• Strong proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator) and Figma
• Ability to work independently and collaboratively within a fast-paced environment.
• Superb project management, organizational, and communication skills
• Effectively manage multiple priorities in a fast-paced environment
• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.

It’d be nice if you have:

• Demonstrated experience with email marketing platforms (e.g., Braze, hubspot)
• Experience with video editing or motion graphics.
• Familiarity with content management systems.
• Understanding of SEO best practices.
• Basic HTML/CSS knowledge.

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, but there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit.