Director, eCommerce Technology

Hey, trailblazer.

What have you done lately that made you proud? Remember the thrill of accomplishment that comes when you lead a determined team of smart, curious people on a quest to bring the future into now? If it's been too long, maybe you're thinking about joining a team where every person makes a difference every day.

We're committed to delivering an outstanding shopping experience and delivering seamless, personalized interactions to our customers. As we continue to expand our eCommerce presence, we're seeking a visionary leader to spearhead our technology initiatives and tell the story of Optimism.

As the leader of our eCommerce technology team, you'll have the opportunity to shape the future of online retail, leveraging innovative technologies and strategies. If you're passionate about eCommerce, technology, and making a meaningful impact, we want to hear from you.

IMPORTANT DETAILS

• This role is hybrid and you'll be working with our team in Boston on Wednesdays and Thursdays.
• This application is unique and will take some time. We chose the questions with intention. If you don't answer them, we’ll assume you're not serious about joining the team. This is your chance to share more about yourself than a resume can convey. You may want to read all the questions before beginning your answers. Some find it helpful to compose answers in another format and paste them into the application.
• Our compensation strategy combines robust market data for companies our size and an innovative bonus program.
• Everyone who applies will get a response from a human. We know that's not the norm and that's ok.

Read carefully and, if this sounds like you, please apply and include your portfolio.

YOUR OBJECTIVE

As the Director of eCommerce Technology, you will be responsible for developing and executing our technology strategy, with a specific focus on leading a major platform migration to Shopify Plus.  You will play a pivotal role in driving digital transformation, ensuring high-performing systems, and maximizing technology's value for the business.

YOUR JOB

A tech-savvy powerhouse: Possessing a deep understanding of eCommerce platforms and data management best practices

The architect of our technology future: Overseeing our tech strategy, leading all digital team products with hands-on development, and driving a successful replatforming project to Shopify Plus

A visionary strategist: Designing and implementing a robust technology architecture that scales with our growth and evolves with industry trends

A leader who inspires and empowers: Managing a team of in-house and contracted Web Developers, providing guidance, fostering growth, and increasing velocity

A champion of results: Analyzing and reporting on key technology metrics and ensuring efficient system performance, stability, and security

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead development of new programs and features with quality, modular, maintainable code
• Own the full web stack and interest in all upstream and downstream systems
• Lead / participate in the design of complex front-end and back-end components
• Build / code integrations with new technology partners
• Implement rigorous QA processes to guarantee exceptional performance and exceed user experience expectations
• Improve site performance and U/X, with a focus on cross browser/device and speed
• Troubleshoot customer-facing problems on the Production website with the utmost urgency to minimize revenue impact
• Build reporting tools for the eCommerce team, as needed
• Manage vendor relationships and budgets efficiently and effectively
• Own technology performance metrics, with a clear understanding of our position relative to industry benchmarks
• Stay informed of eCommerce technology advancements and seamlessly integrate industry best practices into daily operations for innovative execution on LIG.com
• Spend most of your time looking at a computer monitor and using a keyboard, visually reviewing, and writing code

Requirements

YOUR EXPERIENCE & QUALIFICATIONS

• You have a BS in Computer Science or equivalent work experience
• You have 7+ years architecting enterprise eCommerce/mobile sites with emphasis on responsive design, site speed and performance
• You have 5+ years developing content management systems and full-stack development
• You possess deep knowledge of the Shopify ecosystem, including front-end languages (HTML, CSS, JavaScript), back-end languages (Liquid, Ruby on Rails), and API integration best practices.  Proficiency with C# is a must
• You have Amazon Web Services experience: Redshift, RDS database, EC2, Cloud formation, Virtual private cloud, Lambda, API gateway and S3
• You have experience building and implementing PIM systems for large, complex catalogs (>10k products), showcasing success in improving data quality and efficiency
• You are proficient in database management, ETL processes, and report generation
• You have experience crafting web development roadmaps, considering technical dept, dependencies, feasibility, and resource constraints, aligned with business goals
• You prioritize like a pro, ensuring value through dynamic backlog management
• You have exposure to or direct experience with Shopify Plus
• You have experience working in a fast-paced, agile/Scrum eCommerce environment
   

YOUR PERSONAL ATTRIBUTES

• You believe passionately in our mission and the Life is Good Superpowers
• You are a natural leader who cultivates high-performing teams, empowers individuals, and drives results through collaborative innovation
• You can simplify complex technical concepts for non-technical stakeholders, demonstrating your ability to effectively communicate with business leaders and key stakeholders
• You have the desire and ability to think and act both strategically and tactically
• You are action-oriented and have a "testing over perfection" mindset (fail fast/fail forward and rapid iteration)
• You can resolve challenging, difficult-to-reproduce issues using advanced technology
• You are committed to building excellent user experiences
• You are known for your ability to give and receive feedback thoughtfully and constructively
• You have a passion for emerging technologies

You'll know you're successful when

• You are considered a cultural asset to the eCommerce team at Life is Good

• You and your team meet your annual goals

Benefits

We are located in the innovative and thriving Fort Point neighborhood. Our community is full of green space, outstanding food, and entertainment options. We offer comprehensive Medical, Dental, Vision, Flexible Spending Accounts, Transit or Parking Reimbursement Accounts, Life, AD&D, Short, and Long-Term Disability, 401(k) with a match, Paid Time Off, 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs that like to play.

You’ll contribute to helping kids heal from trauma as we serve our social mission, The Playmaker Project.

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.