Director of Intake

Director of Intake

Full-Time Exempt Position

Benefits:

• 401K
• Health Insurance
• Dental and Vision Insurance
• Health Savings Account
• Paid Time Off
• Pet Insurance
• Employee Discount Program
• Employee Assistance Program
• Tuition Reimbursement

Job Summary:

The Director of Intake is responsible for the management of the day-to-day operations of the Assessment & Referral Department, ensuring prospective service, link recipients' to appropriate resources or care providers. This position will also have responsibility over the Call Center Department.

Essential Duties:

• Ensures in house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.
• Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions
• Directs admission screening and initiates the integrated assessment process.
• Ensures Intake procedures, hospital policy and regulatory requirements are followed i.e. administrative approval obtained for all admissions, admission paperwork, on call doctor patient interviews conducted.
• Ensures proper communication and follow up is made throughout the admissions and assessment process i.e. pre-certification, on-call doctor notification, administration is notified of problems or significant events
• Accomplishes department objectives by selecting, orienting, and training, supervising staff; organizing and monitoring their work process and performance.
• Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations; ensures safety problems are identified and corrective actions taken
• Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; implementing new procedures.
• Controls expenses by managing overtime; scheduling expenditures; monitoring variances.
• Maintains professional, technical and regulatory knowledge.

About:

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Special Needs and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9.

Requirements

Education and/or Licensure

• Bachelor's degree required
• Master’s degree in health-related field preferred
• Massachusetts licensed RN or Licensed Clinician Required
• Licensed LCSW, LMSW, or LPC helpful but not required.

Experience:

• Minimum of 3 years of experience in a freestanding psychiatric Intake department required
• 2 years clinical experience in an inpatient behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience.
• Familiarity with continuum of care.
• Assessment and Intervention skills.
• Knowledge of DSM-5 diagnostic criteria.