Field Service Engineer

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Position Summary:

The Field Service Engineer I is an essential member of our BotristaPro equipment team. This role ensures the seamless operation of our equipment at client locations, from installation to maintenance. It requires a technically adept individual who can handle complex issues, efficiently manage installations, and communicate effectively with both clients and internal teams.

Key Responsibilities:

Equipment Handling & Installation:

• Safely and efficiently manage the replacement, installation, removal, and low-priority maintenance of Drinkbot equipment at customer restaurants locations, ensuring adherence to Company standards and customer satisfaction.

• Provide comprehensive training to restaurant operators on the proper use, maintenance, and basic troubleshooting of Drinkbot equipment.
• Address minor technical issues with Drinkbot equipment that may not be functioning correctly at the time of delivery. If a resolution is not immediate, initiate a service call.
• Stay updated with the latest Drinkbot equipment advancements and best practices in the field. Participate in training sessions and workshops to enhance technical skills and product knowledge.

• Operate handheld devices effectively to maintain accurate records of delivery, removal, equipment movement, and parts inventory accountability.
• Provide timely feedback and reports to the Field Service Manager regarding common issues, potential improvements, and customer feedback.

Requirements

Qualifications:

• Previous experience with beverage equipment, is beneficial.
• Strong problem-solving skills and technical aptitude.
• Excellent communication skills with the ability to simplify complex technical concepts.
• Willingness to travel sometimes on short notice.
• Ability to work independently and manage time effectively.
• Possess a reliable car and driver's license.

Physical Requirements:

• May involve lifting heavy equipment, bending, standing for long periods, and other physical activities related to equipment installation and service.

Salary Range:

$65,000 - $75,000 per year

Plus bonus and stock options

Benefits

·       Fully company-paid Medical and 99% company-paid Dental and Vision Insurance

·       3 weeks Paid Time Off, 5 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K

·       Beautiful new SF office with outdoor rooftop workspace

·       Free beverages with our Bot, snacks, and Wednesday lunches