Opening General Manager - Boston

Who We Are: 

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are: 

Museum of Ice Cream is seeking an enthusiastic and strategic Opening General Manager to lead our team in launching a new location. As the ideal candidate, you are thoughtful, ambitious, and confident in guiding a team of joy ambassadors, performers, actors, and food enthusiasts. Your expertise in strategy, operations, finance, and HR will be crucial in establishing and growing our newest immersive experience.

This location will be based in Boston, Massachusetts.

What You Will Do:

As the Opening General Manager, you will play a pivotal role in shaping the success of our new location. You will have direct oversight over the location business strategy, operational budget, employee population, and financial goals. Leading a team of up to 6 managers and lead along with 50 line level employees. You must be extremely ambitious, able to manage many tasks and work with the C-suite on strategic and programmatic and P&L targets.

Your Day-to-Day:

PEOPLE

• Lead a team of managers to grow people, building, food, and retail operations

• Oversee the recruitment, training, and development of managers and over 50 staff, ensuring ongoing professional growth.
• Structure and conduct quarterly training sessions for staff.
• Establish and maintain a proactive human resource function to ensure employee motivation, timekeeping, training, scheduling, wage and benefits administration, and compliance with labor regulations.

HOSPITALITY

• Collaborate with the Assistant and Experience Manager to execute written reviews and rankings for staff.
• Work with guest experience managers to monitor and enhance guest satisfaction.
• Ensure health and safety practices for employees and guests, contributing to the maintenance of emergency and security procedures.
• Develop and maintain standard operational procedures specific to the new location.

PROFITABILITY

• Collaborate with HQ Operations team to develop and implement monthly, quarterly, and yearly business plans and reporting.
• Create and implement operating systems and processes necessary for efficient operations.
• Partner with the HQ team to conceptualize in-store activations and partnerships that resonate with the community and enhance the guest experience.
• Monitor operating efficiency weekly, assessing costs and analyzing any unwarranted movements.
• Oversee food, beverage, labor, and operating expenses throughout the department.
• Provide input to design and production teams for layouts and designs to meet the needs of operations.
• Develop and improve internal processes for enhanced productivity.
• Identify, solve, and/or escalate sales-driving or profit-maximizing opportunities and protect the business in response to extenuating incidents.
  
  This exciting opportunity includes a required training period between our other sites in Chicago, Austin, and New York. Full availability, including weekends, is essential. If you are passionate about creating magical experiences and driving success in a new location, we invite you to join our team as the Opening General Manager at Museum of Ice Cream.
  
  The salary range for this role is $100,000 - $120,000 based on experience.
  
  Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class. 

Requirements

The Necessities and Nice-to-Haves:

• You have a experience or a degree in business, finance, marketing or hospitality
• Food Handler / ServeSafe certification required
• Alcohol certification required

• You have 5+ years of management experience with a physical consumer-facing unit
• You have experience successfully opening a high-volume establishment as the General Manager
• You are a strong, diplomatic leader that is enthusiastic about bringing a team together to inspire others

• You have a contagious, extroverted personality with unmatched energy

• You are an experienced people manager and truly a people person.

• You have superior written and verbal communication skills

• Bonus: You love eating ice cream for breakfast, lunch and dinner and have experience with Slack, Google Suite, and ADP Time and Attendance

Benefits

• Annual pinkball (yes, it is “pink-tie” themed)
• Unlimited ice cream
• Competitive Pay
• Stock Options
• Annual Bonus
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products
• Vision, dental, and healthcare benefits
• Employee Assistance Program
• Pre-Tax Commuter Account