Recertification Specialist

A family-owned and privately held property management company, First Realty Management has more than 65 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.

A full-time position is available for an experienced Recertification Specialist in East Boston, MA who will be responsible for processing all annual and interim resident recertifications (HUD 50059) in accordance with HUD guidelines and established company procedures. Submits all subsidy-related transmissions to HUD and state agencies in accordance with established policies/procedures. Provides a moderate level of general clerical support. This individual must have expertise with HUD S.8 regulations, recertifications, and EIV including resolving voucher discrepancies, voucher processing, and reconciliation.

Job Functions:

• Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by:

• Sending out notifications to residents.
• Conducting and tracking all resident interviews pertaining to certifications/ recertifications.
• Completing all verification.
• Processing income certifications/recertifications.
• Working patiently, professionally, and cooperatively with residents, First Realty Management staff, and other necessary contacts.

• Ensures that all subsidy-related transmissions are accurate and submitted to HUD and state agencies in accordance with established policies/procedures by:

• Processing and submitting monthly Section 8 payments through TRACS (Tenant Rental Assistance Certification System).
• Reconciling monthly Section 8 vouchers.

• Enterprise Income Verification (EIV) responsibilities include:
• Assists with EIV coordination.
• Review monthly and quarterly EIV reports and address discrepancies.
• Ensures subsidiary vouchers, (re)certification, EIV, and move-in and move-outs are conducted efficiently.

Other Job Functions:

• Greets and assists applicants, residents, and other management office visitors.
• Answers telephone and assists callers.
• Writes work orders/maintenance requests.
• Shows rental units and explains the application process to applicants.
• Assists with open houses and other special marketing events.
• Other duties as assigned.

Requirements

• Superior customer service and interpersonal relations skills.
• Ability to consistently meet deadlines.
• Excellent communication skills, both spoken and written.

• Attention to detail, and excellent proofreading skills.
• Knowledge of HUD guidelines pertaining to rent subsidy.
• Must be knowledgeable and understand the process of what is expected by the HUD.
• Proficiency in Microsoft Word and Excel.
• Ability to work independently.

• Bilingual in Spanish preferred.

• Ability to preserve resident and applicant confidentiality.
• Strong telephone skills.

Level of Education/Training/License:

• A certified Occupancy Specialist, (COS) designation is preferred.
• Bachelor’s degree preferred.
• Recertification and affordable property experience are preferred.

Experience:

• 1-3 years experience in affordable housing.
• Bi-Lingual in Spanish and English is a plus.

Benefits

• Sign-on Bonus

• Paid Vacation, Holidays, PTO/Personal leave.
• 401(k) plan
• Health, Vision, and Dental Insurance.
• Life Insurance, Short- & Long-Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.

An EOE/ Veterans/Disabled Employer:

If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000, ext. 3772.