Sales Operations Renewals Analyst

About ITRS

Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

The Sales Operations team’ main priority is to support our go-to-market teams in achieving our growth goals. You will report directly to our Head of Sales Operations & Strategy supporting a global sales organization and partnering with several team members including Sales, Finance, Customer Services, Business Systems and Legal.

As a Renewals Analyst, you will:

• Ensure strict adherence to the renewals process, including timelines, documentation, and approvals.
• Manage pipeline forecast of customer renewals through the entire renewal lifecycle to include: track opportunities, manage risk, prepare and deliver quotes, and negotiations.
• Engage with Small and Mid-sized Business (SMB) accounts via email, phone calls, and other communication channels, recording interactions in Salesforce.
• Interface with customers to resolve process issues around purchase orders, payment.
• Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
• Identify opportunities for account growth and, collaborate with the sales specialist  to capitalize on these opportunities.
• Achieve and exceed retention and growth targets to contribute to our success.

You will have:

• 2-5 years’ experience in a Sales Operations or a Renewals Analyst role
• High proficiency in Salesforce, and Excel
• Good understanding of SaaS/subscription-based renewals models
• Experience with CPQ (configure, price, quote) tools
• Completer/finisher attitude to working through to the final resolution
• Dynamic and able to work at pace on multiple deals at once

Our Benefits

• Health Insurance, Vision Plan, and Dental Cover for you and your dependants
• Employee Assistance Programme
• Health Advocate
• 401(k)
• Remote Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• 20 Days Holiday + Public Holidays

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognize that a diverse workforce is a stronger workforce.