Salesforce Lead (Administrator/Developer)

About Nuclera

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery platform. eProtein Discovery is a breakthrough protein expression, characterization and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

About the role

Nuclera is seeking a dynamic and adaptable Salesforce Administrator/Developer to join its fast-paced startup environment. This role is crucial in driving the company's sales, marketing, and customer support operations through efficient management and optimization of the Salesforce ecosystem including associated accompanying technologies (Pandadocs, Outreach.io, make.com, IFS ERP). The ideal candidate should thrive in a rapidly changing environment and be prepared to take on diverse responsibilities across multiple departments.

We’re ideally looking for somebody who has skills and experience of working with a variety of digital tools and technology not just within the Salesforce ecosystem. We need somebody who can drive change and adoption of the technology, not just craft and configure the tooling.

Our Team, Culture and Tech Stack

Team:

You’ll be joining the quickly expanding commercial team; comprising:

• Sales (Inside Sales, KAM, and Leadership)
• Product
• Field Applications Scientists (Sales Engineers)
• Support (Technical Support and Customer Support)
• Marketing, (Product Marketing and Digital Marketing)

You’ll sit in the Digital Marketing Team team. All of the roles within the team will be using SFDC to manage their work and will have training, development and optimisation needs.

Culture:

We adopt a ‘test and learn’ mentality where solutions are presented and implemented quickly and in a pragmatic manner. Solutions that meet 80% of the use-cases and are delivered quickly are preferred over long implementation cycles.

There is concrete top-down support for CRM adoption helping you move quickly.

Tech Stack

The salesforce ecosystem has a good foundation in the technical implementation across the core processes but as the team expands training and adoption is the major hurdle. We expect there to be 

• Sales Cloud manages our Lead Processes, Opportunity Management, Quoting (using Pandadocs for quote design and eSign), Campaign Reporting, Case Management (including Slack Integration).
  -Outreach.io manages our Sales task & email ‘Sales Execution Platform’.
• Salesforce Order Management (SOM/OMS) manages our Order Management. With the view that we expand into Salesforce B2B Commerce to build our ecommerce functionality.

Responsibilities

Salesforce Administration and Customization:

• Manage and maintain the Salesforce instance, ensuring optimal performance.
• Develop and customize Salesforce objects, Flows, approval processes, and reports according to business requirements.
• Implement and maintain integrations with other systems and applications as needed.

Training and Adoption:

• Develop and deliver comprehensive training programs for Salesforce users across multiple functions.
• Drive user adoption and promote best practices for Salesforce utilization.

Product Information Management:

• Maintain accurate and up-to-date product information within Salesforce, including pricing changes, quoting processes, and product hierarchies.
• Ensure consistency and accuracy of product data.

Cross-Functional Collaboration:

• Work closely with cross-functional teams, to understand their requirements and implement solutions within Salesforce.
• Act as a subject matter expert and provide guidance on Salesforce best practices and process optimization.

Requirements

• Proven experience as a Salesforce Administrator/Developer, with a strong understanding of Salesforce Sales Cloud (minimum 3 years). (SOM/OMS & B2B Commerce experience beneficial)
• Proficient in Salesforce configuration, customization, and development, we prefer implementations with clicks not code so configuring in Flow preferable to custom Apex Development.
• Familiarity with Salesforce integrations, APIs, and third-party applications (e.g., PandaDoc, Make.com, Marketo, IFS ERP) is a plus.
• Strong interest in learning and mastering software tools.
• Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
• Excellent communication and training skills, with the ability to convey technical concepts to non-technical audiences.
• Adaptable and flexible, with a willingness to take on diverse responsibilities in a fast-paced startup environment.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

• Incentive stock options
• A comprehensive benefits package that includes medical, dental, vision and life insurance
• Short- and long-term disability insurance
• 401(k) retirement plan
• 25-day annual holiday allowance
• Investment in professional development and learning
• Fresh fruit, tea, coffee, and snacks in the office
• Organised summer and other events for staff