Senior SalesOps Business Analyst

The Elevator Pitch 

Are you skilled in bridging business objectives with Salesforce.com capabilities? Do you enjoy working closely with stakeholders to gather requirements, analyze processes, and collaborate with Salesforce engineers to design effective solutions? If you have experience in creating and maintaining Salesforce reports and dashboards, managing complex projects, and leading user training sessions, we want to hear from you! 

Evolv Technology is seeking a Senior SalesOps Business Analyst to help drive our business growth through enhanced sales enablement. We need someone who understands Salesforce deeply, can think strategically, and has strong analytical and organizational skills. You must be able to handle and prioritize multiple requests, communicate effectively, and build strong internal partnerships. 

Your role will focus on leveraging CRM Analytics within Salesforce.com to enhance data-driven decision-making, improve processes, and support our Go To Market (GTM) organization. We currently lack in-house expertise in CRM analytics and process improvements necessary to execute our GTM strategy at scale. 

 Join us to support our business growth, achieve revenue goals, and execute strategic initiatives that will scale and automate our processes and tools, enhancing the customer journey and driving success. 

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? 

In the first 30 days, you will: 

• Familiarize yourself with Evolv's mission, core values, and products. 

• Participate in EvolvED, our new hire orientation program. 

• Develop a framework for the CRM Analytics Forecast Dashboard. 

• Gain a general understanding of how Salesforce.com (SFDC) is utilized by the GTM organization. 

Within 3 months, you will: 

• Launch version one of the CRM Analytics Forecast Dashboard for GTM leadership. 

• Create a roadmap for additional reporting and dashboards for the GTM organization. 

• Develop version one of the process improvement roadmap. 

• Map out the Customer Journey and align it with the process improvement roadmap. 

By the end of the first year, you will: 

• Achieve significant improvements in the visibility of GTM metrics used for decision-making.  

• Ensure Evolv Salesforce.com (SFDC) users understand which dashboards to use and when. 

• Enhance automation and SFDC processes for ease of use. 

• Implement tracking of GTM support cases (including Deal Desk) within SFDC through Revenue Ops. 

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

CRM analytics expertise is a key skill set for this role. 

Analytics & Technical Development: 

• Develop the reporting infrastructure within Salesforce.com (SFDC) to provide analytics for data-driven decision-making through the use of reports, dashboards, and CRM Analytics. 

• Optimize the performance of existing reporting and develop new reporting to support the business. 

• Identify and implement data accuracy improvements as new dashboards are developed. 

• Maintain a clear list of audited dashboards and reports with guidance on their usage. 

• Stay updated on Salesforce best practices and new features related to reporting and analytics. 

• Provide technical support and troubleshooting for report and dashboard-related issues. 

• Utilize CRM Analytics for reporting on customer journey metrics. 

Operational Efficiency and Process Improvement 

• Analyze existing business processes and identify opportunities for improvement and automation through SFDC and other internal tools. 

• Collaborate with internal teams to identify and implement operational efficiencies throughout the customer journey. 

• Drive the requirements gathering process for these projects. 

• Document detailed business requirements, solution designs, and functional specifications for identified process improvements for Salesforce implementations. 

• Develop test plans and conduct testing to ensure that solutions meet business requirements and are defect-free. 

• Develop a roadmap for continuous improvements. 

• Assist in data migration and data cleansing activities to ensure data integrity within Salesforce. 

• Identify and prioritize workstreams to implement the most impactful changes. 

Enablement 

• Assist in onboarding new Salesforce.com (SFDC) users. 

• Develop and deliver SFDC curriculum for new user onboarding. 

• Develop training materials and train end-users on general SFDC use, as well as accessing and interpreting reports and dashboards. 

• Assist in the onboarding and offboarding of new Sales reps. 

Leadership 

• Build and nurture relationships across the organization. 

• Drive consensus across departments to ensure alignment and effective solutions. 

• Partner and collaborate with the Revenue Applications team to design scalable and efficient solutions leveraging SFDC capabilities to ensure the solution meets stakeholder business requirements and solves pain points. 

• Support the Sales team in all Salesforce-related matters. 

What is the leadership like for this role? What is the structure and culture of the team? 

You will be joining the Revenue Operations team and reporting directly to the current VP of Revenue Operations.  

The team culture is one based on building trust, collaboration, on-going development through kindness, authenticity, courage, drive, and fun! 

Where is the role located? 

The location of this role is preferred in Waltham, MA, but is flexible in the continental United States, with the expectation that there would be occasional travel to our headquarters located in Waltham, Massachusetts and work eastern time zone 

What is the salary range? 

The base salary range for this full-time position is $80,000 - $115,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 

Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits. 

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you
• Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].