Vice President of Business Process Outsourcing (Boston based)

We are looking for a VP of Business Process Outsourcing (BPO) based in Boston, Massachusetts, who will be responsible for driving the strategic direction of our outsourcing services. Your role will involve overseeing all operations, enhancing performance, securing new clients, and establishing robust relationships with our existing client base. You will lead a large team and ensure our services are cost-effective, high-quality, and aligned with customer needs.

To learn more about our executive recruitment and headhunting services in Boston, Massachusetts please see our page: https://www.kellerexecutivesearch.com/recruitment/recruiting-agency-boston/

Responsibilities:

• Oversee all BPO operations, including managing teams and resources efficiently.
• Enhance performance and service delivery through the implementation of effective strategies and continuous process improvement.
• Secure new clients and maintain strong relationships with existing ones through proactive engagement, regular communication, and excellent customer service.
• Collaborate with cross-functional teams to identify opportunities for growth and expansion, and develop innovative solutions to meet client needs and exceed their expectations.
• Monitor industry trends and stay updated with the latest developments in BPO to ensure the company remains competitive and ahead of the curve.
• Ensure compliance with relevant regulations, policies, and quality standards to uphold operational excellence and deliver high-quality services to clients.
• Provide leadership and guidance to the BPO team, fostering a positive and inclusive work environment that promotes teamwork, collaboration, and professional development.
• Analyze and report on key performance indicators and metrics to management, highlighting achievements, challenges, and recommendations for further improvement.
• Maintain effective communication channels with clients, addressing any concerns or issues promptly and effectively, and actively seeking their feedback to continuously enhance client satisfaction.
• Drive a culture of innovation and continuous learning within the BPO team, encouraging creative thinking and providing opportunities for professional growth and skill development.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Proven experience in a senior leadership role within the BPO industry
• Exceptional client management skills and business acumen
• A deep understanding of business processes and the ability to identify opportunities for improvement
• Extensive knowledge of industry best practices and the latest trends in operations management
• A track record of successfully implementing strategic initiatives and driving operational excellence
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders
• Exceptional leadership abilities, with the capacity to inspire and motivate teams to achieve business objectives
• A results-oriented mindset with a focus on exceeding targets and delivering high-quality services

Benefits

• Remote Work

• Permanent Position
• 30-Day Paid Leave
• 5-Day Work Week
• A competitive salary, reflective of your experience
• Health insurance coverage