Project Coordinator Lead

Project Coordinator Lead

Who is Refloor?

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It is individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey! 

What does Refloor offer?  

• PTO including paid holidays.   
• 401(K)  
• Medical, Dental, Vision Insurance  
• Life Insurance  
• Advancement Opportunities  
• Job Type: Full Time 
• Pay: $19-$22 Per Hour 
• Schedule: Normal business hours 8:00am – 4:30pm Mon – Sat (5-day workweek)

Mission/Purpose:

As a Project Coordinator Lead, you will be instrumental in our organization's installation process, pivotal to our success. This role supports our project coordinators and Manager, focusing on delivering exceptional customer service. Beyond managing logistics, this role hones leadership skills, potentially leading to a management position. You will oversee both people and administrative aspects, ensuring efficiency and quality.

Job Description: 

The Project Coordinator Lead ensures efficient coordination of installation teams and delivers exceptional service. Daily guidance, coaching, and mentoring of project coordinators are key, fostering their professional growth. Administrative duties include managing coordinator call ques, monitoring and managing the scheduling of installations, processing refunds, partnership with market leadership to improve processing time, facilitate resource allocation and provide feedback for process improvement.   Ideal candidates have prior supervisory experience, strong organizational abilities, and administrative proficiency. This role offers hands-on development opportunities.

Job Responsibilities

People Development:

• Provide daily direction and guidance to project coordinators.
• Conduct daily coaching sessions to enhance work quality and phone etiquette.
• Facilitate training sessions to equip team members with necessary skills.
• Mentor and support team members in their professional growth.
• Escalated problem solving

Administrative Duties:

• Manage the installer calendar, ensuring optimal scheduling and resource allocation.
• Maintain detailed customer files, processing cancellations and updates promptly.
• Managing coordinator call ques and material resource allocation.
• Contribute to positive interdepartmental relationships, streamlining processes.

Key Competencies:  

• Leadership Skills: Ability to provide daily direction, guidance, and mentorship to project coordinators, inspiring and developing team members towards achieving organizational objectives.
• Organizational Skills: Excellent time management abilities to effectively manage the installer calendar, ensuring optimal scheduling and resource allocation to meet project timelines. Attention to detail is crucial for maintaining accurate customer files and ensuring data integrity.
• Communication Skills: Effective communication skills are essential for conducting coaching sessions, facilitating training, and consulting with internal teams and external field partners. Clear and concise communication fosters understanding and collaboration across departments.
• Adaptability: Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously. Adaptability is key in responding to changing priorities and ensuring smooth operations amidst dynamic project requirements.  This role requires strong problem-solving skills.
• Attention to Quality: Commitment to delivering high-quality service through meticulous file management and problem solving, documentation, and adherence to company policies and procedures. Attention to detail ensures accuracy in accounts receivable processing, payroll management, and other administrative tasks. 

Qualifications: 

• Education: High school diploma or equivalent required; associate or bachelor's degree in business administration, management, or related field preferred. 
• Experience: Minimum of 3 years of experience in a supervisory role, preferably in a coordination or administrative capacity within a related industry. 
• Technical Proficiency: Intermediate proficiency in Salesforce, Microsoft Office suite (Word, Excel, Outlook), Zoom, and Podium. Experience with vendor management systems is a plus. 

Working Conditions/Physical Abilities

Work is conducted in an office setting.  This is not a remote or work-from-home position. Typical amount of sitting or standing, average mobility within an office environment. Moderate/extensive computer work. Proficiency with Microsoft Office Suite is required.