Director of Technical Partner Management

We're looking for a skilled Director of Product Management to lead our efforts in creating and managing products that enhance our partnerships with external organizations. You'll work closely with teams across the company to develop and bring these partnership-focused products to the market successfully.

Your responsibilities will include overseeing relationships with multiple partners globally, setting a clear vision and strategy for these partnerships, and managing the roadmap to deliver our products to customers. You'll collaborate with various teams to ensure that our partners, company, and customers all benefit from these initiatives.

Your expertise will help us establish strong partnerships, create innovative product integrations, and bring new ideas to our ecosystem. This will result in market growth, differentiation, and valuable solutions for our customers.

What you'll be doing:

• Set the vision, growth strategy, alignment and develop roadmap for several CcaaS partners to deliver tangible results and drive revenue growth.
• Strengthen partner relationship and build innovative differentiated solutions in the partner ecosystem.
• Cultivate and maintain relationship with external partners. Understand partner requirements, pain points, and objectives. Collaborate with partners to identify mutually beneficial opportunities.

• Develop a strategic product roadmap that aligns with partnership goals. Prioritize features and initiatives based on market demand, partner feedback, and business priorities.
• Be analytical in understanding and reporting the partner market competitiveness, financials, SaaS (Software as a Service) metrics and driving actions based on analysis.
• Work closely with business development, engineering, design, marketing, sales, and customer success teams. Coordinate efforts to bring partnership-driven products to market effectively.
• Conduct market research and competitive analysis to identify trends and opportunities. Monitor industry developments to anticipate changes in the partner landscape.
• Communicate product strategies, updates, and results to company executives and stakeholders. Present product plans and performance to relevant audiences.

• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc., is key to success in this role.

We're looking for:

• Significant experience in product management roles is essential.
• Strong analytical and quantitative skills; data and fact-based decision.
• Hands-on experience in strategic planning and business case development.
• Passion for data and work experience in the data science/tech domain.
• Scrum / Agile Product Management.
• Market and competitive research and analysis.
• Experience in creating and presenting presentations to Customer’s, Partner’s, and Calabrio Executives / Stakeholders.

Requirements

• Minimum 5 years of SaaS product management experience and / or partner management role.
• Bachelor's degree in engineering and an MBA.

• CCaaS industry – Contact Center, Workforce Enterprise Management, Integrations, API’s & Gateways preferred.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, 2023 UK Certified Great Place to Work, named one of BC’s Top Employers for 2023 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.