Payroll and Benefits Specialist

The People Operations Payroll & Benefits Specialist will be responsible for administrating payroll for hourly and salaried employees. The primary focus of this role is ensuring timely and accurate payroll processes, people data management, and key benefits administration in accordance with all applicable laws and regulations. This is a cross-functional role providing customer service support to managers and personnel in addition to record-keeping, file maintenance, and reporting. Payroll processing spans a global footprint but with a focus on US and Canada. You’ll also act as the main point of contact for employees’ queries on payroll and benefit related topics. The goal is to ensure the People Team’s operations will be running smoothly and effectively to deliver maximum value to the organization as a whole. 

What you’ll be doing: 

Payroll 

• Ensure friendly, professional, and positive interactions with internal and external customers. 
• Always maintain strict levels of confidentiality and security of sensitive information. 
• Manage and maintain the company payroll and attendance systems ensuring attention to detail, accuracy, and the overall integrity of the payroll process. 
• Manage payroll including submission, resolving payment issues, auditing of reoccurring deductions and off-cycle payments, taxes, work comp, and creating and running payroll reports. 
• Answer and clarify employee questions about payroll and benefit-related matters. 
• Manage Payroll & HR Records. 
• Prepare, gather data, and assist with audits as requested. 
• Assist with 5500 filings in accordance with IRS guidelines. 
• Administer unemployment claims for multiple states. 
• Respond to garnishment notices and tracking withholdings and payments. 
• Assist leadership with the collection and preparation of confidential and important financial reports. 
• Comply with all relevant federal and state regulations. 
• Other duties as assigned. 

Benefits 

• Provide information and answer employee questions about payroll and benefit-related matters. 
• Reconciliation of payroll deduction and enrollment records, allocating as needed. 

• Manage and audit insurance billings and ensure they are paid timely. 
• 401k payroll reconciliation and processing of contribution adjustments. 
• Prepare and submit forms 1094-C and 1095-C annually. 

We’re looking for: 

• Must be subject-matter-aware and have strong attention to detail. 
• Experience working in a dynamic rapidly changing HR environment. 
• Canada or International payroll experience preferred. 
• Experience using Workday HCM and Workday reporting. 
• Ability to meet strict deadlines with an organized, logical, and methodical approach. 
• A drive to find the best answer in the most efficient way. 
• Strong communication skills. 
• Ability to use own initiative. 

Requirements

• Bachelor degree in HR or similar/equivalent experience. 
• 2-3 years of Payroll and Benefit administration. 
• Proficiency with Microsoft Office suite. 
• Must able to accommodate flexible work environment (both in-office and remote). 

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

About Calabrio:  

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.