Product Manager

Calabrio’s global growth requires strategic product leaders who don’t settle for status-quo, are fast and unrelenting in their tenacity to execute, and who possess an entrepreneurial spirit for creating new, innovative products with customer focus. In the Technical Product Manager role, you will set the vision, define the strategy to achieve the vision, and drive roadmap activities to deliver. You work closely with other product managers, R&D, Cloud Operations, Sales, customer success and integration teams to deliver outcomes that are meaningful for our customers. With your passion, talent and business expertise, you can help us create a product suite that brings innovation and differentiation to the market and continues to deliver workforce solutions to our customers. If you are passionate about being a leader for a global software company and love working in a fast-paced global role solving complex problems, this is the role for you!  As a results-oriented senior product manager, we would love to have you on our global product team to oversee and direct our cloud data products. 

What you’ll be doing: 

• Manage Identity & Access Systems: Oversee the development and maintenance of systems that manage digital identities and control access to resources within the platform.  
• Set the vision and growth strategy and develop roadmaps to deliver tangible results and drive growth. 
• Partner with business leaders, technical product leaders, and architects to determine the long-term viability of systems/products, from business and technology standpoint. 
• Understand the strategic vision of the products and make long and short-term trade-offs to improve the product lines. 
• Engage with stakeholders to drive roadmaps, deliver customer commitments and product releases with prioritization and balance vision with functionality, costs, and solution interdependencies. 
• Be a product evangelist and communicate regularly on roadmaps, releases, potential risks and risk mitigation plans. 
• Be analytical in understanding and reporting the product financials, SaaS metrics and defining data-based actions.  
• Monitor key KPIs, provide regular reports to the executive team, and adjust strategies based on data. 
• Manage both direct and indirect teams to influence, develop, and deliver results is part of this role. 
• Operate in an Agile environment based on Design Thinking focusing on progress vs. perfection, and iteration vs analysis paralysis with heavy understanding of user stories, storyboards, Agile and Sprinting process. 
• Conduct user research and cloud performance data assessment and translate them into clear and concise technical product requirements. 
• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, and setting prioritizations. 

We’re looking for: 

• CCaaS industry background – contact center. 
• Passion for data and work experience in the data science/tech domain. 

• Hands-on experience with technology with a strong emphasis on technical aspects of digital identity, authentication, and authorization. 
• Previous experience managing highly skilled teams including strong leadership and interpersonal skills. 
• Strong analytical and quantitative skills; data and fact-based decision. 
• Hands-on experience in strategic planning and business case development. 

Requirements

• Bachelor’s degree in Engineering Computer Science or equivalent experience with technical programs/products. 
• Minimum 3 years of SaaS product management experience, preferably data and analytics products. 
• Specialty Level Certification in AWS, Azure and/or GCP, or willingness to obtain within 1 year. 
• Familiarity with modern authentication technologies and approaches, such as OAuth, OpenID Connect, SAML, Passkeys and Passwordless Authentication, Multi-Factor Authentication (MFA), and others. 
• Be able to travel globally, 10% travel estimation. 

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

About Calabrio:  

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.