Program Manager - Employment Services

Accord’s Employment Support Services is designed to assist individuals with disabilities in finding meaningful employment opportunities within their communities. As a Program Manager within Employment Services, you will lead a team of up to 15 Employment Specialists committed to helping people find meaningful employment opportunities.

Responsibilties include:

• Manage a team of up to 15 employees; meet regularly with employees to ensure timely feedback, answer questions, and identify trends or issues such as training needs. 
• Shadow/observe employees at least twice annually to measure competency and provide clear feedback about communication and work approaches. 
• Ensure compliance with all contractual requirements, licensure regulations (including MN 245D) and corporate policies.  
• Manage productivity of team members and ensure minimum productivity standards are met. 
• Address any employee performance concerns with the Senior Director and Human Capital and follow up as directed to provide coaching, feedback, and performance improvement plans, when needed. 
• Ensure excellence and quality services; promptly follow up as needed on record audits. 
• Provide departmental-specific training for new and current employees using approved training materials and approaches to ensure health, safety, and protection of the rights of persons supported. 
• Lead regular team meetings; cascade updates and other information as required. 
• Ensure staffing needs are met; interview prospective candidates and make employment offers to applicants.
• Manage program outreach; build relationships with community partners including case managers, prospective employers, and other stakeholders to grow the division. 
• Complete documentation of any billable services provided in the selected electronic health record/database system within 1 business day of providing services.
• Review and approve billable service entries in the selected electronic health record in a timely manner to ensure accurate billing practices; amend or correct entries as needed. 
• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported.
• Be forward thinking; identify and propose opportunities to grow the program. 
• Serve as a representative of the agency to the people we support, our community partners and external constituents. Be a positive role model for other employees.
• Demonstrate excellent written and oral communication skills/abilities.
• Monitor and review program expenses and revenues; investigate issues and offer solutions to resolve financial problems (ie. Service Agreements, MA closure, Spenddowns, rate issues).
• Review and approve expenses for all direct reports. 
• Participate in regular meetings with the finance department and ensure all program financial procedures are followed and maintained.
• Travel locally for work with limited overnight travel possible.

Requirements

Required:

• BA/BS in Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required. Master’s degree preferred.

• 3 years experience managing a team related to a similar direct support services program.

Preferred:

• Hold a related credentialed preferred: The Association of Community Rehabilitation Educators (ACRE), The National Certified Employment Support Professional (CESP) or The Direct Support Professional Specialist in Employment Support credential (DSP-S-ES).

Benefits

Competitive wage ($52,000-$56,000 annually) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.